Offshore Accounts Leader | Client-Facing Ops Coach

MicroSourcing; San Fernando; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Above-market pay

Healthcare from day one

Family/dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing, a leading offshore provider of managed services, seeks an Account Manager | Team Leader to supervise and coordinate an offshore team in Clark Pampanga. The role requires leadership experience, strong English communication, and direct client-facing engagement.

Onsite work with shifting schedules is expected, with opportunities for professional growth and ongoing coaching from the leadership team.

Qualifications

• 2+ years in a leadership role.
• Direct client-facing experience.
• Strong English and written communication skills.

Responsibilities

• Regularly coordinate with the client regarding the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issuing corrective actions.
• Monitor and track the daily attendance.
• Implement policies, deadlines and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and Head of Operations.
• Disseminate information to employees like updates on policies and company events.
• Create, maintain and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision-making - attendance reports and trends.
• Develop reports/processes that increase the offshore project's ability to plan performance.
• All other duties as assigned

Skills

Leadership

Client-facing

English proficiency

Communication

Job description

MicroSourcing, a leading offshore provider of managed services, seeks an Account Manager | Team Leader to supervise and coordinate an offshore team in Clark Pampanga. The role requires leadership experience, strong English communication, and direct client-facing engagement.

Onsite work with shifting schedules is expected, with opportunities for professional growth and ongoing coaching from the leadership team.