Account Manager & Team Lead - Drive Client Success

Hammerjack Pty Ltd; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in the Philippines is seeking an Account Manager | Team Leader to oversee offshore client accounts from Clark Pampanga, onsite with shifting schedules. You will coordinate with clients, monitor KPIs, coach staff, manage attendance, implement policies, and report to Operations leadership, ensuring delivery excellence and strong client satisfaction.

This role offers competitive rewards, healthcare from day one, paid time off with cash conversion, group life insurance, and growth

Qualifications

• 2+ years of experience in a leadership role.
• Direct client-facing experience is required.
• Strong English and communication skills, both written and verbal.

Responsibilities

• Regularly coordinate with the client regarding the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issuing corrective actions.
• Monitor and track the daily attendance.
• Implement policies, deadlines and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and Head of Operations.
• Disseminate information to employees like updates on policies and company events.
• Create, maintain and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision-making.
• Develop reports/processes that increase offshore project planning and performance.
• All other duties as assigned.

Skills

Leadership experience

Client-facing

Strong English communication

Job description

MicroSourcing in the Philippines is seeking an Account Manager | Team Leader to oversee offshore client accounts from Clark Pampanga, onsite with shifting schedules. You will coordinate with clients, monitor KPIs, coach staff, manage attendance, implement policies, and report to Operations leadership, ensuring delivery excellence and strong client satisfaction.

This role offers competitive rewards, healthcare from day one, paid time off with cash conversion, group life insurance, and growth