Client Support Associate | Work From Home | Day Shift | Weekends Off | Day 1 HMO

Emapta; Metro Manila; Remote; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Day 1 HMO coverage with dependent

Competitive Salary Package

Day Shift Schedule

Permanent WFH arrangement

Weekends off

Salary Advance Program

Upskilling through Emapta Academy

Gym access 24/7 (Ortigas/Makati)

Lifestyle perks

Employee referral incentives

20 annual leaves + cash conversion

Mentorship and global exposure

Job summary

Emapta is hiring a Client Support Associate to resolve telecom requests, mobility needs, billing concerns, and service tickets. The role offers a permanent work-from-home setup with day shift and weekends off, plus global exposure working with clients and teams worldwide.

The position requires 0–2 years in telecom support or related fields, strong communication, and the ability to follow documented protocols.

Qualifications

• 0 to 2 years of experience in telecom support, helpdesk, technology client services, sales operations, internal support, or a related role.
• Strong attention to detail and ability to follow documented protocols.
• Familiarity with carrier services and basic repair and ordering processes.
• Proficiency with AutoTask or a comparable PSA/ticketing platform, or willingness to learn.
• Effective written and verbal communication skills.
• Ability to participate in an on-call and after-hours rotation.

Responsibilities

• Support repair and order requests for all clients.
• Process and manage client tickets according to the Benchmark Service Level (BSL) protocol for designated accounts.
• Complete training on mobility support services for key client accounts.
• Manage all move, add, and change (MAC) requests promptly.
• Manage repair and billing issues through full resolution.
• Support client technology upgrades as directed.
• Record all work time accurately and daily in AutoTask.
• Attend carrier training sessions and partner meetings.
• Assist with pricing and service quotes as requested.
• Maintain all tracking documents accurately and in real time.
• Communicate all issues and updates to management.
• Train new employees on systems and procedures as requested.
• Participate in rotating weekly on-call shifts, which may cover second- or third-shift hours, according to the assigned schedule.

Skills

Attention to detail

Written and verbal communication

On-call readiness

Carrier services knowledge

Tools

AutoTask

Job description

Keep Global Enterprises Connected Through Smarter Technology Support

Build your career at the center of enterprise technology support. Join Emapta as a Client Support Associate, resolving telecom requests, mobility needs, billing concerns, and service tickets that keep businesses connected. Strengthen client operations across evolving technology environments while gaining global exposure, expanding your technical expertise, and building a long-term career among Emapta's top 1% talent.

Your Global Career Snapshot

• Employment Type: Full-time
• Shift: Day Shift, Weekends Off
• Work Setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Permanent WFH arrangement
• Weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with a minimum of 6 months of company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 0 to 2 years of experience in telecom support, helpdesk, technology client services, sales operations, internal support, or a related role
• Strong attention to detail and ability to follow documented protocols
• Familiarity with carrier services and basic repair and ordering processes, an advantage
• Proficiency with AutoTask or a comparable PSA/ticketing platform, or willingness to learn
• Effective written and verbal communication skills
• Ability to participate in an on-call and after-hours rotation

On-Call Requirements

• Availability for scheduled on-call shifts on a weekly rotation
• Availability for on-call coverage during second- or third-shift hours
• Responsiveness throughout assigned on-call periods
• Adherence to assigned schedules, expectations, and company on-call policies

Your Daily Tasks

• Support repair and order requests for all clients
• Process and manage client tickets according to the Benchmark Service Level (BSL) protocol for designated accounts
• Complete training on mobility support services for key client accounts
• Manage all move, add, and change (MAC) requests promptly
• Manage repair and billing issues through full resolution
• Support client technology upgrades as directed
• Record all work time accurately and daily in AutoTask
• Attend carrier training sessions and partner meetings
• Assist with pricing and service quotes as requested
• Maintain all tracking documents accurately and in real time
• Communicate all issues and updates to management
• Train new employees on systems and procedures as requested
• Participate in rotating weekly on-call shifts, which may cover second- or third-shift hours, according to the assigned schedule

About the Client

Our client is a global technology advisory and managed services firm helping thousands of organizations optimize complex technology environments. They guide businesses across customer experience, AI, network infrastructure, unified communications, cloud, cybersecurity, business applications, and enterprise mobility. Their managed services extend across carrier accounts, inventory, billing, service changes, connectivity, device management, trouble escalations, and helpdesk support. By combining strategic advisory with ongoing operational expertise, they help clients simplify technology management, strengthen performance, control costs, and maintain reliable business operations.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.