Client Services Specialist | BPO | Onsite | Shifting | Day 1 HMO | Up to 35K

Emapta; Makati; In loco; PHP 355.000 - 426.000; Tempo pieno

Descrizione del lavoro

Emapta in Makati seeks a Client Services Specialist to support high-stakes financial market engagements. You will coordinate virtual meetings for executives, manage introductions, respond to client requests, and ensure smooth event flow with polished service.

The role requires 1–3 years of BPO customer service, excellent English, and comfort speaking on camera. Onsite in Makati with night/rotating shifts; competitive salary up to PHP 35,000 and benefits.

Competenze

• 1–3 years of BPO customer service experience, ideally in voice or client-facing accounts.
• Excellent spoken English with confident, professional client communication.
• Hands-on experience managing inbound and/or outbound customer interactions.
• Comfortable speaking on camera and facilitating virtual client interactions.
• Strong interpersonal, multitasking, and attention-to-detail skills.
• Professional handling of confidential and sensitive information.
• Proficient in Microsoft Office 365, especially Word and PowerPoint.
• Familiar with Zoom, Microsoft Teams, or similar virtual meeting platforms.
• Adaptable, collaborative, and comfortable in fast-paced environments.
• Amenable to night/rotating shifts.
• Willing to work onsite in Makati

Mansioni

• Deliver polished, professional service across client communications and meeting requests.
• Facilitate small-group virtual sessions, including announcements, speaker and participant introductions, and presentation slide management.
• Prepare accurate post-event reports within established deadlines.
• Assess and prioritize client requests according to urgency, event schedules, and operating procedures.
• Coordinate with cross-functional teams to support smooth, successful virtual event delivery.
• Contribute to team performance, shared objectives, and consistently high service standards.
• Strengthen client relationships through responsive communication and an exceptional customer experience.

Conoscenze

BPO CS experience

English proficiency

Call handling

On-camera speaking

MS Office 365

Video conferencing

Night shifts

Onsite Makati

Formazione

Bachelor's degree preferred

Experience acceptable for undergraduates

Strumenti

Zoom

Microsoft Teams

PowerPoint

Word

Descrizione del lavoro

Distinguished Client Service for High-Stakes Financial Market Engagements

Critical financial engagements require communication that conveys confidence, professionalism, and absolute composure. The Client Services Specialist facilitates virtual meetings for executives, investors, and financial professionals, managing introductions, presentations, client requests, and event flow with polished service. Your proven BPO expertise will help deliver seamless interactions that reinforce trusted business relationships across international markets. With Emapta, Top 1% talent gains a Top 1% experience through premium benefits, international exposure, continuous development, career stability, and lasting opportunities in specialized financial client services.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Makati
• Shift: Rotating Schedule, Consecutive Off
• Salary: Up to PHP 35,000

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• Bachelor's degree preferred; relevant experience accepted for undergraduates
• 1-3 years of BPO customer service experience, ideally in voice or client-facing accounts
• Excellent spoken English with confident, professional client communication
• Hands-on experience managing inbound and/or outbound customer interactions
• Comfortable speaking on camera and facilitating virtual client interactions
• Strong interpersonal, multitasking, and attention-to-detail skills
• Professional handling of confidential and sensitive information
• Proficient in Microsoft Office 365, especially Word and PowerPoint
• Familiar with Zoom, Microsoft Teams, or similar virtual meeting platforms
• Adaptable, collaborative, and comfortable in fast-paced environments
• Amenable to night/rotating shifts
• Willing to work onsite in Makati

Responsibilities

• Deliver polished, professional service across client communications and meeting requests
• Facilitate small-group virtual sessions, including announcements, speaker and participant introductions, and presentation slide management
• Prepare accurate post-event reports within established deadlines
• Assess and prioritize client requests according to urgency, event schedules, and operating procedures
• Coordinate with cross-functional teams to support smooth, successful virtual event delivery
• Contribute to team performance, shared objectives, and consistently high service standards
• Strengthen client relationships through responsive communication and an exceptional customer experience

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.