Digital Admin | Hybrid | Ortigas | Day Shift | Weekends Off | Day 1 HMO

Emapta; Mandaluyong; Hybrid; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Day 1 HMO with 2 dependents

Competitive salary package

Day shift schedule

Hybrid work arrangement

Office gyms access

Job summary

Emapta Philippines is seeking a Digital Admin to support software subscriptions, billing inquiries, and helpdesk requests within a hybrid Ortigas setup. This role targets professionals with strong Excel skills and a service-oriented mindset, offering growth in a global digital advisory environment.

Join a team that values balance, mentorship, and practical contributions to client experiences and internal operations, with meaningful opportunities across international projects.

Qualifications

• 2 to 3 years of relevant experience, including customer service experience.
• Strong written and verbal communication skills.
• Excellent customer service and client support skills.
• Proficiency in Microsoft Excel.
• Strong problem-solving skills and enthusiasm for resolving issues.
• Exceptional attention to detail and commitment to accuracy.
• Willingness and ability to explore new software independently.

Responsibilities

• Assist with processing client software subscriptions, including onboarding, billing, and billing inquiries.
• Ensure billing accuracy across multiple software vendors.
• Respond to helpdesk tickets from internal advisers and clients.
• Assist clients with billing issues and elevate concerns when necessary.
• Support the continuous improvement, design, documentation, and organization of subscription administration processes.
• Assist the Digital Advisory team with ad hoc projects as required.

Skills

Customer service

Communication

Excel proficiency

Attention to detail

Willingness to learn

Job description

Smarter Subscription Support for the Financial Services Industry

Efficient digital administration keeps financial services teams responsive, accurate, and ready to serve. The Digital Admin supports software subscriptions, billing inquiries, helpdesk requests, and process enhancements that improve client experiences and internal operations. This opportunity offers top 1% talent a long-term global career with Emapta, combining international exposure, professional development, work-life balance, and meaningful contributions to digital advisory services.

Snapshot

• Employment Type: Full-time
• Work Setup: Hybrid - Ortigas | 1 month fully onsite, then 3 days onsite and 2 days WFH per week
• Shift: Day Shift, Weekends Off

Benefits

• Day 1 HMO with 2 free dependents
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 18 annual leaves to be used on your own discretion
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 2 to 3 years of relevant experience, including customer service experience
• Strong written and verbal communication skills
• Excellent customer service and client support skills
• Proficiency in Microsoft Excel
• Strong problem-solving skills and enthusiasm for resolving issues
• Exceptional attention to detail and commitment to accuracy
• Willingness and ability to explore new software independently

Responsibilities

• Assist with processing client software subscriptions, including onboarding, billing, and billing inquiries.
• Ensure billing accuracy across multiple software vendors.
• Respond to helpdesk tickets from internal advisers and clients.
• Assist clients with billing issues and elevate concerns when necessary.
• Support the continuous improvement, design, documentation, and organization of subscription administration processes.
• Assist the Digital Advisory team with ad hoc projects as required.

About the Client

Our client is a distinguished Australian professional services firm with more than a century of success in audit, tax, consulting, and business advisory. Supported by an extensive international network, the organization combines deep local knowledge with world-class expertise to help businesses navigate complex challenges confidently. Its client-centered approach, collaborative culture, and consistent service excellence have earned repeated industry recognition, including multiple consecutive Client Choice Awards, establishing it as a trusted adviser to organizations across diverse sectors throughout Australia and beyond.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.