Client Services & Payments Ops Associate II
FIS
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Benefits offered by this job
Job summary
FIS in Makati, Philippines seeks an experienced payments operations specialist to monitor file imports, respond to client inquiries, and support job scheduling in a production environment. The role is full time and on-site at our Manila office, with opportunities to contribute to automation and process improvements.
Ideal candidates bring 2+ years of customer service, knowledge of mainframe/open systems, and experience with production control tools, paired with strong troubleshooting and
Qualifications
- Customer service experience (2+ years preferred).
- Mainframe and/or open systems knowledge.
- Experience with production control tools.
- Strong troubleshooting and communication skills.
Responsibilities
- Monitor payment file imports, processing, and execution.
- Respond to client inquiries regarding current, past, and future payment execution.
- Support job scheduling and monitoring in a production environment.
- Research and resolve user, system, and processing issues.
- Follow escalation procedures and meet service level agreements.
- Coordinate testing of application, system, and process changes.
- Contribute to operational improvements and automation initiatives.
- Maintain disaster recovery and business continuity procedures.
- Provide internal training and documentation.
Skills
Tools
Job description
FIS in Makati, Philippines seeks an experienced payments operations specialist to monitor file imports, respond to client inquiries, and support job scheduling in a production environment. The role is full time and on-site at our Manila office, with opportunities to contribute to automation and process improvements.
Ideal candidates bring 2+ years of customer service, knowledge of mainframe/open systems, and experience with production control tools, paired with strong troubleshooting and
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