Client Support Associate II - Problem Solver & Coach

FIS; Makati; In loco; PHP 223.000 - 446.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary and benefits

Professional education & development

Broad career development opportunities

Descrizione del lavoro

FIS in Makati, Philippines is seeking an experienced customer service professional to support consumers via phone, email, or chat. The role focuses on resolving a high volume of inquiries and escalating technical issues when needed.

You will document interactions, maintain accurate customer data, and meet performance standards while collaborating with a diverse team. This is a full-time on-site position with growth opportunities within a global fintech leader.

Competenze

• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries.
• Excellent customer service skills that build high levels of customer satisfaction.
• Excellent verbal and written communication skills.
• Computer navigation and operation skills.
• Demonstrates effective people skills and sensitivities when dealing with others.
• Ability to work both independently and in a team environment.

Mansioni

• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department
• Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries
• Troubleshoots customer problems, identifies root cause of problem and uses tools to determine how to resolve customer problems
• Escalates unresolved issues to appropriate resource and follows up with coaching to expand knowledge
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
• Updates customer information and ensures accurate entry of contact information
• Meets standards of job, such as quality standards, adherence to schedule and average handle time
• May provide guidance and/or mentoring to less experienced Customer Service Associates
• Other related duties assigned as needed

Conoscenze

Customer service

Verbal communication

Written communication

Teamwork

Independent work

Formazione

GED

Descrizione del lavoro

FIS in Makati, Philippines is seeking an experienced customer service professional to support consumers via phone, email, or chat. The role focuses on resolving a high volume of inquiries and escalating technical issues when needed.

You will document interactions, maintain accurate customer data, and meet performance standards while collaborating with a diverse team. This is a full-time on-site position with growth opportunities within a global fintech leader.