Client Success Specialist III — Post-Sale & Support

FIS; Makati; On-site; PHP 450,000 - 600,000; Full time

Job summary

FIS in Makati, Philippines, is seeking an experienced professional to provide advanced client support, offer post-sale assistance, and deliver pre-sales quotes and sales order processing.

The role includes analyzing non-routine problems, maintaining client relationships as the primary contact, creating client-facing materials, guiding less experienced teammates, and proposing improvements to systems and processes to boost efficiency.

Responsibilities

• Provides advanced client support and post-sale assistance.
• Pre-sales support including quotes and processing sales orders.
• Analyzes non-routine problems and develops basic solutions for clients.
• Maintains client relationships as primary contact for inquiries, concerns and feedback.
• Generates regular reports on client interactions and support metrics.
• Provides guidance and training to less experienced colleagues to support growth and competence.

Job description

FIS in Makati, Philippines, is seeking an experienced professional to provide advanced client support, offer post-sale assistance, and deliver pre-sales quotes and sales order processing.

The role includes analyzing non-routine problems, maintaining client relationships as the primary contact, creating client-facing materials, guiding less experienced teammates, and proposing improvements to systems and processes to boost efficiency.