Client Services & Onboarding Specialist

JPMorgan Chase & Co.; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks an Associate in Global Liquidity Client Services to support institutional clients from onboarding to maintenance. You will coordinate with internal partners to resolve operational items on time in a control-focused environment.

The role emphasizes ownership, clear communication, and problem-solving while working across Operations, Product, Tax, Compliance, and Legal teams to drive resolution and improve processes.

Qualifications

• Bachelor’s degree or equivalent qualification.
• Experience in a financial services environment preferred.
• Strong communication skills; both written and verbal.
• Ability to manage multiple tasks with accuracy and ownership.

Responsibilities

• Manage day-to-day client inquiries and service requests through completion, providing timely and accurate updates.
• Investigate operational issues (settlements, interest claims, cash management) and escalate as needed.
• Coordinate client onboarding activities, tracking progress across stakeholders.
• Complete account maintenance requests with accurate documentation and approvals.
• Partner with Operations, Product, Tax, Compliance, Legal, and other teams to resolve issues and reduce rework.
• Maintain clear internal records of requests, decisions, and outcomes per controls.
• Prioritize requests balancing service expectations with risk considerations.
• Identify process pain points and propose practical improvements for efficiency.
• Support workflow, reporting, or automation improvements as part of change initiatives.

Skills

Client-service mindset

Ownership & detail

Written & verbal comms

Excel & Office apps

Organizational & adaptability

Cross-team collaboration

Problem-solving & prioritization

Financial services operations

Education

Bachelor’s degree or equivalent qualification

Tools

Microsoft Excel

Job description

JPMorgan Chase & Co. in Manila seeks an Associate in Global Liquidity Client Services to support institutional clients from onboarding to maintenance. You will coordinate with internal partners to resolve operational items on time in a control-focused environment.

The role emphasizes ownership, clear communication, and problem-solving while working across Operations, Product, Tax, Compliance, and Legal teams to drive resolution and improve processes.