Client Services Executive

Offshore Business Processing Inc.; Pasig, Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO on Day 1

Promising perks and rewards

Travel opportunities

Recognition for good work

Work-life balance

Enhanced learning opportunities

Job summary

A logistics and customer service company is seeking a candidate to manage customer inquiries and track shipments in Metro Manila. The role requires a minimum of 2 years of experience in customer service within freight forwarding, excellent communication skills, and proficiency in CargoWise software. This position offers attractive perks, including travel opportunities, and requires the ability to work on-site in Ortigas Pasig. Candidates should be amenable to various shift schedules.

Qualifications

• Minimum of 2 years in customer service/account management in freight forwarding.
• Collaborate effectively with colleagues across departments.
• Must be amenable to work on site and in any shift schedule.

Responsibilities

• Handle customer inquiries promptly via phone or email.
• Proactively address customer concerns related to logistics challenges.
• Monitor shipments and update customers on real-time status.
• Maintain rate cards and assist in new quotes for customers.
• Foster strong relationships with clients and carriers.
• Identify areas for process improvement in customer service procedures.

Skills

Excellent verbal and written communication skills

Ability to think on your feet and find creative solutions

Accuracy in handling documentation

Experience with CargoWise software

Proficient in advanced Excel functionalities

Job description

Be the link between customers and logistics—handle inquiries, track shipments, resolve issues, and deliver excellent service. Start your journey with OBP today!

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Client Specific Tasks:

• Respond to Customer Inquiries: Handle customer inquiries promptly via phone or email. Provide customer accurate information about shipments, delivery status, and any issues.
• Issue Resolution: Proactively address customer concerns related to delays, damages, or other logistics challenges. Collaborate with internal teams to find solutions.
• Order Tracking: Monitor shipments, track progress, update customers on real-time status and send customers weekly order reports. This will include the use of Cargowise software and online tracking platforms.
• Account Management: Maintain rate cards and assist in new quotes for an array of customers. Keep detailed and up-to-date records of customer requirements, complaints, and resolutions.
• Build Relationships: Foster strong relationships with clients, carriers, overseas agents.
• Continuous Improvement: Identify areas for process improvement and contribute to enhancing our customer service procedures.

Requirements

• Minimum of 2 years in customer service/account management in freight forwarding.
• Excellent verbal and written communication skills.
• Ability to think on your feet and find creative solutions.
• Accuracy in handling documentation and tracking information.
• Collaborate effectively with colleagues across departments.
• Experience with CargoWise software and proficient in advanced Excel functionalities.
• Must be amenable to work on site in Ortigas Pasig and Cubao
• Must be amenable to work in any shift schedule