Sales Support (Freight Forwarding/Logistics)

OFFSHORE BUSINESS PROCESSING INC.; Quezon City; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

HMO on Day 1

Travel opportunities

Performance rewards

Recognition

Work-life balance

Continuous learning

Job summary

OFFSHORE BUSINESS PROCESSING INC. is seeking a detail-oriented Customer Service / Sales Support professional to join our team in Ortigas or Cubao. You will handle rate management, client intelligence, and quotation processes within Freight Forwarding and Logistics.

You will work on-site, start ASAP, with morning and weekend schedules. The role emphasizes accuracy, English communication, and the ability to handle repetitive tasks while delivering timely quotes.

Qualifications

• Minimum 1 year of Customer Service or Sales Support experience in Freight Forwarding, Logistics, or Shipping.
• High attention to detail and accuracy.
• Excellent English communication skills (written & verbal).
• Ability to handle repetitive tasks with patience and efficiency.

Responsibilities

• Rate and quotation management: enter/update rates for client and supplier; manage EDI costings/quote systems; update exchange rates; handle rate enquiries and spot quotes.
• Client intelligence: opportunity registration, creating client intelligence, communication registration.
• Current tasklists: WebCargo (Air) quotation records and rate template downloading; template verification.
• CargoSphere (Sea): uploading carrier buy rates.
• Other tasks: entering/updating client and supplier rates; manage costing and spot quotations; company tariff management; update exchange rates.

Skills

English Proficiency

Attention to detail

Fast learner

Customer service

Professionalism

Tools

WebCargo (Air)

CargoSphere (Sea)

Rate templates

Quotes systems

Job description

Job Summary

• What’s in It for You?
• HMO on Day 1 – Start with peace of mind
• Exciting perks and rewards – Performance truly pays off
• Travel opportunities – Explore new horizons
• Get recognized – Your work makes a difference
• Work-life balance – Because your time matters
• Continuous learning – Grow faster than ever

Responsibilities

Salary : 20,000 - 25,000

Rates and Quotations Management

• Entering/updating new rates (lines) – client & supplier
• EDI costings/quote systems
• Update exchange rates
• Rate enquiries
• Spot quote/quotation
• Client rates – costing management
• Company tariff management
• Chasing rates

Managing Client Intelligence

• Opportunity Registration
• Creating client intelligence
• Communication registration

Client Specific Tasks:

Current Tasklist in WebCargo (Air)

• Downloading the quotation record SOP
• Downloading the rate template
• Rate template verification

Current Tasklist in CargoSphere (Sea)

• Uploading carrier buy rates

Other tasks within the scope:

• Entering and updating client and supplier rates
• Manage costing and spot quotations
• Company tariff management
• Manage client intelligence
• Updating exchange rates

Requirements

• Minimum 1 year of Customer Service or Sales Support experience in Freight Forwarding, Logistics, or Shipping
• High attention to detail and accuracy
• Excellent English communication skills (written & verbal)
• Ability to handle repetitive tasks with patience and efficiency
• Tech-savvy with fast learning ability for new systems
• Positive attitude and professionalism in tough situations
• Willing to work on-site in Ortigas or Cubao
• Can start ASAP and open to morning & weekend schedules