Logistics Customer Success Associate

Deployed Philippines Inc.; Metro Manila; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Day 1 HMO & Protection

Go Global: International accounts

Great culture and HR support

Job summary

Deployed Philippines Inc. is seeking a Customer Success Specialist to deliver empathetic support via Email, Slack, and HubSpot. You will monitor tickets in JIRA and HubSpot, track shipments, and coordinate with site supervisors and carriers to resolve delays.

The role requires strong communication and an organized, data-driven approach in a fast-paced logistics environment. Onsite at our Ortigas hub, Monday to Friday, you will engage with international accounts, optimize support workflows, and

Qualifications

• 3–5 years of customer service experience in eCommerce or 3PL industries.
• Exceptional written communication with a customer-first mindset.
• Direct experience using ticketing and task tracking platforms like HubSpot Service Hub, JIRA, Slack, Trello, or Asana.
• Solid grasp of online retail order cycles, warehouse fulfillment, shipment tracking, and reverse logistics/returns.
• Strong analytical mindset for investigating inventory discrepancies, order errors, and supply chain data.
• Calm and methodical under pressure, highly organized, and able to prioritize tasks in a fast-paced environment.

Responsibilities

• Customer Success & Engagement: Deliver clear, empathetic assistance via Email, Slack, and HubSpot; follow up on inquiries.
• Support Ticket Administration: Monitor requests in JIRA and HubSpot; prioritize, log details, and respect response windows.
• Order & Logistics Troubleshooting: Track shipments, check inventory, address delays with OMS; coordinate with supervisors and carriers.
• Cross-Functional Problem Solving: Work with tech, finance, and warehouse ops to fix interdepartmental issues.
• Documentation & Optimization: Build internal help centers, client FAQs, and troubleshooting guides.
• Reporting & Client Empowerment: Prepare daily activity summaries and guide clients on self-service tracking.

Skills

Customer service

Written communication

Ticketing platforms

Order lifecycle

Data analysis

Prioritization under pressure

Tools

HubSpot Service Hub

JIRA

Slack

Trello

Asana

Job description

About the Client

Transforming traditional logistics through cutting-edge technology, this forward-thinking partner modernizes multi-channel fulfillment and inventory management for today's top retail brands. By fusing artificial intelligence, automated robotics, and real-time tracking, the organization helps businesses simplify complex supply chains, eliminate errors, and scale effortlessly.

What You'll Do

• Customer Success & Engagement: Deliver clear, helpful, and empathetic assistance through Email, Slack, and HubSpot. Follow up diligently on open inquiries to ensure quick resolutions and highlight recurring patterns for internal review.

• Support Ticket Administration: Monitor incoming requests in JIRA and HubSpot daily. Prioritize tickets, keep detailed logs, and track response windows to consistently meet service commitments.

• Order & Logistics Troubleshooting: Track shipments, check inventory levels, and address fulfillment delays using internal Order Management Systems (OMS). Work hand-in-hand with site supervisors and carrier networks to fix dispatch errors promptly.

• Cross-Functional Problem Solving: Partner with tech, finance, and warehouse operations to fix interdepartmental issues, such as missing inventory or invoicing discrepancies. Provide detailed technical descriptions and screenshots in JIRA when reporting system bugs.

• Documentation & Optimization: Build out internal help centers, client FAQs, and troubleshooting guides. Spot repetitive tasks and suggest ways to automate or refine support workflows.

• Reporting & Client Empowerment: Prepare daily operational activity summaries and supply chain metrics. Guide client teams on how to navigate our self-service tracking software for full operational visibility.

What We're Looking For

• 3-5 years of customer service experience within the eCommerce or third-party logistics (3PL) industries.

• Exceptional written communication with a customer-first mindset and an ability to translate complex details simply.

• Direct experience using ticketing and task tracking platforms like HubSpot Service Hub, JIRA, Slack, Trello, or Asana.

• Solid grasp of online retail order cycles, warehouse fulfillment processes (pick/pack), shipment tracking, and reverse logistics/returns.

• Strong analytical mindset for investigating inventory discrepancies, order errors, and supply chain data.

• Calm and methodical under pressure, highly organized, and capable of prioritizing tasks in a fast-paced environment.

Work Arrangement

Onsite | Monday to Friday | 6:00 am to 3:00 pm PHT

Perks & Benefits

• Day 1 HMO & Protection: Prioritize your peace of mind! Secure your health with HMO coverage right on day one, plus full life and accident insurance

• Go Global: Build your portfolio with international accounts and continuous upskilling to fast-track your career

• Workplace Perks & Great Culture: Work out of a sleek Ortigas hub, snag flexible work options, and enjoy a vibrant team culture packed with regular events, and dedicated HR support every step of the way.