Client Services Administrator (CRM & VoIP)

enablesGROUP; Metro Manila; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Health and life insurance from Day 1

19 leave credits

Career advancement with reviews

Company laptop

Office location in Pasig

Profit-sharing after 5 years

In-house learning & development with a

Job summary

enablesGROUP in Ortigas, Pasig, PH, is hiring a Client Services Administrator (CRM & VoIP). You will manage inbound calls, handle emails, support daily office operations, and maintain CRM records as the first point of contact for clients and visitors.

The role requires excellent English, strong administration and customer service skills, and a willingness to learn new systems. We offer Day-1 health and life insurance, 19 leave credits, a company laptop, hybrid onsite work, and clear

Qualifications

• Previous experience in Real Estate, Reception, Front Desk, Administration, Customer Service, or a similar role.
• Excellent verbal and written English communication skills.
• Clear, professional phone manner.
• Strong vocabulary and ability to communicate professionally with clients and stakeholders.
• High level of computer literacy and ability to learn new software quickly.
• Experience using CRM platforms or similar business systems.
• Strong organizational skills with attention to detail.
• Ability to multitask and work independently in a fast-paced environment.
• Real Estate experience is highly preferred.
• Receptionist / Front Desk experience is highly preferred.
• Strong Customer Service experience is highly preferred.
• Amenable to full-time onsite work.

Responsibilities

• Answer and manage inbound phone calls professionally through a VoIP phone system.
• Monitor and communicate through office camera and display systems connected to the reception area.
• Serve as the first point of contact for clients, visitors, and internal staff.
• Manage incoming and outgoing emails in a timely and professional manner.
• Maintain accurate records within CRM and business management systems.
• Provide general administrative support to various departments as required.
• Create, edit, and maintain business documents, presentations, and spreadsheets.
• Assist with reports, presentations, and marketing materials when needed.
• Schedule appointments, meetings, and coordinate office communications.
• Ensure all client interactions are handled with professionalism and attention to detail.
• Prepare & Issue Agency Agreements through e-signature program
• Create marketing campaign invoices
• Arrange signboards, review property descriptions, arrange photography and floor plans
• Draft settlement statement and liaise with accounts

Skills

Real Estate

Front Desk

Administration

Customer Service

CRM systems

English communication

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Email management

CRM systems

Canva

Job description

Why Join enablesGROUP?

Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2026, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.

At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

Our Perks & Benefits include:

• Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.

• 19 leave credits for vacation, emergencies & sick days!

• Endless opportunities for career advancement with annual performance reviews and salary increases.

• Company-provided laptop to set you up for success.

• Convenient office location in Pasig, at the heart of Manila, accessible to all.

• Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.

• In-house learning & development programs with access to the latest in AI and technology.

Job Title: Client Services Administrator (CRM & VoIP)
Location: Ortigas, Pasig, PH
Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM (Hybrid | 3x Onsite, 2x WFH)
Job Details:

This role is ideal for someone with excellent communication skills, strong administrative capabilities, and the ability to learn new systems quickly.

As the first point of contact for clients and visitors, you will be responsible for managing inbound calls, handling administrative tasks, supporting daily office operations, and ensuring a positive customer experience.

Key Responsibilities

• Answer and manage inbound phone calls professionally through a VoIP phone system.

• Monitor and communicate through office camera and display systems connected to the reception area.

• Serve as the first point of contact for clients, visitors, and internal staff.

• Manage incoming and outgoing emails in a timely and professional manner.

• Maintain accurate records within CRM and business management systems.

• Provide general administrative support to various departments as required.

• Create, edit, and maintain business documents, presentations, and spreadsheets.

• Assist with reports, presentations, and marketing materials when needed.

• Schedule appointments, meetings, and coordinate office communications.

• Ensure all client interactions are handled with professionalism and attention to detail.

Residential Sales Focused:

• Prepare & Issue Agency Agreements through e-signature program

• Create marketing campaign invoices

• Arrange signboards, review property descriptions, arrange photography and floor plans

• Draft settlement statement and liaise with accounts

Skills & Experience

Essential

• Previous experience in Real Estate, Reception, Front Desk, Administration, Customer Service, or a similar role.

• Excellent verbal and written English communication skills.

• Clear, professional, and confident phone manner.

• Strong vocabulary and ability to communicate professionally with clients and stakeholders.

• High level of computer literacy and ability to quickly learn new software and systems.

• Experience using CRM platforms or similar business systems.

• Strong organizational skills with excellent attention to detail.

• Ability to multitask and work independently in a fast-paced environment.

• Real Estate experience is highly preferred.

• Previous Receptionist / Front Desk experience is highly preferred.

• Strong Customer Service experience is highly preferred.

• Amenable to full-time onsite work.

Technical Skills

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Email management platforms (Outlook/Gmail)

• CRM systems

• Canva

Preferred Skills

• Adobe Photoshop

• Adobe Lightroom

• Basic graphic design or content creation experience

• Experience working with VoIP phone systems

What We're Looking For

• Professional and customer-focused attitude.

• Excellent listening and interpersonal skills.

• Strong problem-solving abilities.

• Adaptable and technology-savvy.

• Reliable, proactive, and eager to learn.

• Comfortable communicating with clients and stakeholders over the phone and via email.

Why Join Us?

• Supportive and collaborative team environment.

• Opportunity to work with modern business systems and technology.

• Career growth and development opportunities.

• Diverse role combining customer service, administration, and technology.