Customer Service Administrator

GoTeam; Cebu City; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Laptop & second monitor

HMO coverage for dependents

Salary loan access

Team wellness programs

Job summary

GoTeam is seeking a Customer Service Administrator to support a US-based electrical services client from IT Park, Cebu. You will handle first-contact support, troubleshoot issues, and guide customers to solutions, contributing to high satisfaction and trust with every interaction.

The role requires strong English communication, CRM/ticketing experience, and willingness to work the night shift from 10:00 PM to 7:00 AM PHT. Onsite work in Cebu City is required.

Qualifications

• At least 1 year of experience in customer service or sales; BPO experience preferred.
• Strong computer literacy with CRM tools or ticketing systems.
• Excellent verbal and written English communication skills.
• Willingness to work night shift, 10:00 PM – 7:00 AM PHT.
• Onsite work in IT Park, Cebu City

Responsibilities

• Provide responsive customer support via phone, email, and chat.
• Resolve inquiries and complaints promptly and professionally.
• Collaborate with other departments for timely resolutions.
• Identify opportunities to upsell or cross-sell products when appropriate.

Job description

Customer Service Administrator (Up to ₱30,000 | Onsite | FREE AI Certification)

IT Park, Cebu, Philippines | 10:00 PM - 7:00 AM PHT | Monday to Friday

Are you a natural communicator who thrives on solving problems and building trust with customers? GoTeam is looking for a Customer Service Administrator to support a US-based electrical services client, handling everything from friendly first-contact support to proactive customer engagement.

In this role, you'll be the voice of the brand for every customer who reaches out — troubleshooting concerns, guiding them toward the right solutions, and turning routine interactions into long-term satisfaction. If you enjoy a fast-paced, detail-driven environment where your communication skills make a direct impact, this could be your next career move.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

• At least 1 year of experience in customer service or sales, BPO experience preferred
• Strong computer literacy and hands-on experience with CRM tools or ticketing systems
• Excellent verbal and written English communication skills
• Availability and willingness to work night shift, 10:00 PM - 7:00 AM PHT
• Ability to work onsite in IT Park, Cebu City

STRONG SIGNALS

• Previous experience in upselling or cross-selling is a plus
• Familiarity with AI tools for customer engagement
• Comfort supporting US-based clients or accounts
• Strong attention to detail with heavy data entry work

RESPONSIBILITY PILLARS

Customer Support & Issue Resolution

You own the customer experience across every channel, making sure concerns are heard and resolved quickly.

• Provide responsive, professional customer support via phone, email, and chat
• Manage and resolve customer inquiries and complaints promptly and professionally
• Collaborate with other departments to ensure timely and effective resolution of customer concerns

You support the client's growth by turning everyday customer interactions into opportunities.

• Identify opportunities to promote and sell products to potential customers
• Apply upselling and cross-selling techniques where appropriate
• Maintain a positive, solutions-focused approach that keeps customers satisfied and engaged

Documentation & Process Improvement

You keep records accurate and help the team run smoother every day.

• Accurately document customer interactions and maintain detailed customer information
• Perform heavy data entry with a strong eye for accuracy
• Continuously look for ways to improve customer service processes and procedures
• Assist with additional duties as assigned by management

ABOUT THE CLIENT

Our client is a US-based residential electrical services company operating across multiple branches, known for delivering electrical, smart home, and home safety solutions to homeowners and builders throughout its region.

Benefits of GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱300,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
• 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
• Salary loan access (post-regularization)
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• ₱10,000 referral bonus + opportunity to win a trip to Bali
• Monthly gratitude events, team dinners, and leadership talks
• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities