CSR Hiring | Virtual Process | Onsite Work | ₱35K Bonus

GDV BUSINESS SERVICES CO.; Manila; On-site; PHP 355,000 - 426,000; Full time

Benefits offered by this job

Competitive salary

Sign-on bonus

Career development

Team environment

Health and wellness benefits

Performance incentives

Onsite training

Job summary

GDV Business Services Co. is seeking enthusiastic Customer Service Representatives to join on a full-time, onsite basis at our Manila facility. You will be the voice of our clients, delivering outstanding service to a diverse clientele in Ermita, Manila City, Metro Manila.

Applicants should have a high school diploma or equivalent; English fluency is essential, with prior call centre experience preferred. Training and career development are provided, along with competitive compensation and

Qualifications

• High school diploma or equivalent; college education is a plus.
• Proven customer service experience, preferably in a call centre.
• Excellent verbal and written English communication.
• Strong listening and problem-solving abilities.
• Patient and empathetic approach to interactions.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and CRM software.
• Calm under pressure and professional in difficult situations.
• Reliable, punctual, and committed to attendance.
• Willingness to training and development.
• Filipino citizenship or valid work permit for onsite employment in the Philippines.

Responsibilities

• Handle incoming and outgoing customer calls with professionalism.
• Respond to customer inquiries and concerns regarding products or services.
• Provide accurate information and resolve issues effectively.
• Document customer interactions and maintain detailed records.
• Follow protocols to maintain service quality standards.
• Process customer requests, orders and transactions accurately.
• Collaborate with team members to resolve complex issues.
• Meet individual and team KPIs.
• Provide feedback for service improvements.
• Maintain a professional and positive attitude in all interactions.

Skills

Customer service

Communication

Multitasking

Time management

CRM software

Problem solving

English proficiency

Patience

Empathy

Education

High school diploma or equivalent

College education a plus

Tools

CRM software

Job description

About us
GDV Business Services Co. is a dynamic and growing organisation specialising in customer service solutions. We are committed to delivering exceptional customer experiences and supporting businesses in building strong relationships with their clients. With a focus on innovation and employee development, we create an environment where our team members can thrive and advance their careers whilst making a meaningful impact on customer satisfaction.

About the role
We are seeking enthusiastic and dedicated Customer Service Representatives (CSRs) to join our team on a full-time basis. This is an exciting opportunity to work in a fast-paced call centre environment where you will be the voice of our clients, delivering outstanding customer service to diverse clientele. Based in Ermita, Manila City, Metro Manila, this onsite role offers the chance to develop your customer service skills whilst being part of a supportive and professional team. As a CSR, you will play a crucial role in ensuring customer satisfaction and loyalty through high-quality interactions and prompt issue resolution.

Key responsibilities

• Handling incoming and outgoing customer calls with professionalism and courtesy

• Responding to customer enquiries and concerns regarding products or services

• Providing accurate information and resolving customer issues effectively and efficiently

• Documenting customer interactions and maintaining detailed records in the system

• Following established protocols and procedures to maintain service quality standards

• Processing customer requests, orders, and transactions accurately

• Collaborating with team members and other departments to resolve complex customer issues

• Meeting individual and team performance targets and key performance indicators (KPIs)

• Providing feedback and suggestions for service improvements

• Maintaining a professional and positive attitude throughout all customer interactions

What we're looking for

• High school diploma or equivalent; college education is a plus

• Proven customer service experience, preferably in a call centre environment

• Excellent verbal and written communication skills in English

• Strong listening and problem-solving abilities

• Patient and empathetic approach to customer interactions

• Ability to multitask and manage time effectively in a fast-paced environment

• Proficiency in using computer systems and customer relationship management (CRM) software

• Ability to remain calm under pressure and handle difficult customer situations professionally

• Reliable, punctual, and committed to meeting attendance requirements

• Willingness to undergo training and professional development

• Filipino citizenship or valid work permit for onsite employment in the Philippines

What we offer

• Competitive salary: Base compensation of ₱35,000, plus a generous sign-on bonus

• Career development: Opportunities for advancement and skills training programmes to enhance your professional growth

• Supportive team environment: Work alongside experienced and collaborative colleagues who are committed to your success

• Comprehensive benefits: Health and wellness benefits to support your wellbeing

• Performance incentives: Additional bonuses and rewards based on achieving targets and delivering excellent service

• Professional work culture: An inclusive and professional workplace where your contributions are valued and recognised

• Onsite support: Full training and resources provided at our modern Manila facility to ensure your success in the role