Customer Service & Sales Support VA

Strategic Assistant Staffing; Manila; On-site; PHP 446,000 - 469,000; Full time

Job summary

Strategic Assistant Staffing is seeking a highly organized Customer Service & Sales Support Virtual Assistant in the Philippines. The role focuses on engaging leads and clients across text, email, calls, and social media to nurture relationships and drive conversions.

Candidate should have 3+ years in customer service and sales, strong English communication, and CRM logging experience. Training provided, with government IDs required for compliance.

Qualifications

• Minimum of 3 years of experience in customer service and sales roles
• Excellent spoken and written English with a clear, professional communication style
• Demonstrated ability to handle lead generation, follow-up sequences, and CRM logging
• Familiarity with social media management and engagement strategies is a plus

Responsibilities

• Engage with leads and current clients primarily through text, email, calls, and social media platforms, focusing on nurturing relationships and driving conversions
• Handle a small percentage of inbound and outbound calls for lead follow-up and appointment confirmation
• Conduct follow-up sequences and manage appointment confirmations to support lead conversion efforts
• Log all interactions accurately within the CRM system to maintain seamless records
• Support social media engagement by creating and managing posts, responding to comments, and increasing online presence

Skills

Customer service

Sales engagement

English communication

Tools

CRM

Social media tools

Job description

Customer Service & Sales Support VA

Employment Type: Full-Time

Hours: 40 hours per week

Employment Type: Full-Time

Compensation & Benefits

Total Compensation Package: ₱40,000

Basic Pay: ₱30,000

Meal Allowance: ₱3,000

Utility Allowance: ₱4,000

Perfect Attendance Bonus: ₱2,000

Night Differential: Ten percent (10%), as applicable

Benefits: Government-mandated benefits and HMO coverage after one (1) year of employment

Job Summary

We are looking for a highly organized, disciplined, and process-driven Customer Service & Sales Support Virtual Assistant to join our team. The ideal candidate will have a strong background in administrative support, exceptional communication skills, and a proven ability to engage with leads and clients through various channels. This role will involve primarily administrative tasks, social media engagement, lead generation, and also calls.

Responsibilities

• Engage with leads and current clients primarily through text, email, calls, and social media platforms, focusing on nurturing relationships and driving conversions.
• Handle a small percentage of inbound and outbound calls for lead follow-up and appointment confirmation.
• Conduct follow-up sequences and manage appointment confirmations to support lead conversion efforts.
• Log all interactions accurately within the CRM system to maintain seamless records.
• Support social media engagement by creating and managing posts, responding to comments, and increasing online presence.
• Maintain professionalism and consistency in tone when communicating via text, email, and phone.
• Adapt quickly to studio-specific tools and workflows, contributing to the studio’s outreach and conversion KPIs.

Qualifications

• Minimum of 3 years of experience in customer service roles and sales roles with a focus on engagement through various channels: text, call, email, and different social media platforms.
• Complete training is provided as long as you are techy and a fast learner.
• Excellent spoken and written English with a clear, professional communication style.
• Demonstrated ability to handle lead generation, follow-up sequences, and CRM logging.
• Familiarity with social media management and engagement strategies is a plus.

IMPORTANT: Candidates must be able to provide employment requirements such as NBI clearance, Certificate of Employment (COE), and government IDs or numbers for SSS, PhilHealth, Pag-IBIG, and TIN.