Wedding & Events Client Specialist (Leads Generation)

iSupport Worldwide; Metro Manila; On-site; PHP 600,000 - 1,100,000; Full time

Benefits offered by this job

Above-industry salary package and IN센t

Comprehensive HMO benefits and life 보험

Free learning and development courses

Dynamic company events

Opportunities for promotion

Free meals and snacks

Job summary

iSupport Worldwide is seeking a Wedding & Events Client Specialist to engage new leads, manage client communications, conduct inbound and outbound calls, and nurture prospects through structured follow-ups. You will generate initial proposals, coordinate venue availability, and maintain CRM records while supporting the sales process.

The role requires hospitality experience in weddings and events, excellent English, and the ability to work during California business hours.

Qualifications

• Hospitality experience in weddings, events, and catering expected.
• Experience managing a high volume of leads with responsiveness and follow-through.
• Proficiency with CRM systems and ability to learn quickly while maintaining accurate records.
• Available during California business hours.
• Excellent spoken English with professional phone presence.
• Outstanding written English.
• Ability to write polished, personalized emails without heavy editing or AI dependence.
• Confident handling inbound and outbound calls with U.S.-based prospects.
• Comfortable making outbound calls and proactively engaging leads.
• Ability to ask qualifying questions and keep conversations moving forward.
• Strong follow-up discipline and organizational skills.
• High responsiveness and a strong sense of urgency.
• Comfortable working in a fast-paced environment.

Responsibilities

• Immediately contact new online leads, primarily by phone during normal business hours.
• Handle inbound and outbound calls with U.S.-based prospects.
• Write clear, polished emails using provided scripts and templates while adapting messaging to keep prospects engaged.
• Execute structured follow-up sequences to secure responses and move conversations forward.
• Answer preliminary questions from hot or high-intent leads.
• Gather key event details from prospective clients.
• Generate and send initial proposals.
• Obtain feedback and work toward securing client buy-in.
• Check event and venue calendar availability.
• Book tours and hold dates as appropriate.
• Continue nurturing leads with timely and helpful responses until they are ready to transition to a salesperson.
• Maintain detailed, accurate notes and activity logs within the CRM.
• Document conversations, emails, activities, and next steps to provide full visibility for the sales team.
• Identify when leads are sufficiently warmed and qualified for handoff to a salesperson.
• Deliver quick, accurate, and professional responses that build confidence and keep prospects interested.
• Maintain responsiveness while managing a high volume of leads.
• Support speed-to-lead expectations through rapid follow-up and timely engagement.

Skills

Hospitality experience

CRM usage

English communication

Phone sales

Lead nurturing

Tools

CRM software

Job description

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (On-site)

What is your mission?

We are looking for a Wedding & Events Client Specialist with hospitality experience in weddings, events, and catering services to engage new leads, manage client communications, conduct inbound and outbound calls, nurture prospects through structured follow-ups, generate initial proposals, coordinate venue availability, and maintain accurate CRM records while supporting the sales process.

You will provide the best service to our partner brands by performing these tasks:

• Immediately contact new online leads, primarily by phone during normal business hours, using a professional, friendly, and educated approach.

• Handle inbound and outbound calls with U.S.-based prospects.

• Write clear, polished, and personalised emails using provided scripts and templates while adapting messaging to keep prospects engaged.

• Execute structured follow-up sequences to secure responses and move conversations forward.

• Answer preliminary questions from hot or high-intent leads.

• Gather key event details from prospective clients.

• Generate and send initial proposals.

• Obtain feedback and work toward securing client buy-in.

• Check event and venue calendar availability.

• Book tours and hold dates as appropriate.

• Continue nurturing leads with timely and helpful responses until they are ready to transition to a salesperson.

• Maintain detailed, accurate notes and activity logs within the CRM.

• Document conversations, emails, activities, and next steps to provide full visibility for the sales team.

• Identify when leads are sufficiently warmed and qualified for handoff to a salesperson.

• Deliver quick, accurate, and professional responses that build confidence and keep prospects interested.

• Maintain responsiveness while managing a high volume of leads.

• Support speed-to-lead expectations through rapid follow-up and timely engagement.

Who are we looking for?

• Hospitality experience primarily within weddings, events, and catering services.

• Experience managing a high volume of leads while maintaining responsiveness and follow-through.

• Proficiency with CRM systems or the ability to learn quickly while maintaining accurate records and handoff notes.

• Available during California business hours.

• Excellent spoken English with a professional phone presence.

• Outstanding written English.

• Ability to write polished, personalised, and persuasive emails without heavy editing or AI dependence.

• Confident handling inbound and outbound calls with U.S.-based prospects.

• Comfortable making outbound calls and proactively engaging leads.

• Ability to ask qualifying questions and keep conversations moving forward.

• Strong follow-up discipline and organisational skills.

• High responsiveness and a strong sense of urgency.

• Comfortable working in a fast-paced environment where immediate action is expected.

Company Perks:

• Above-industry salary package and incentives

• Comprehensive HMO benefits and life insurance from day 1

• Free learning and development courses for your personal and career growth

• Dynamic company events

• Opportunities for promotion

• Free meals and snacks