Customer Service Administrator

GoTeam; Manila; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Laptop + monitor

HMO coverage for dependents

Life insurance

Wellness programs

Bali trip prize

Job summary

GoTeam is seeking a Customer Service Administrator to support a US-based electrical services client from IT Park, Cebu. You will handle first-contact support, resolve issues, and drive customer satisfaction through clear communication across phone, email, and chat.

The role requires 1 year of customer service experience, strong English, and willingness to work the night shift 10:00 PM–7:00 AM PHT on-site in Cebu City. Training includes AI certification through our program.

Qualifications

• At least 1 year of experience in customer service or sales, BPO experience preferred.
• Strong computer literacy and hands-on experience with CRM tools or ticketing systems.
• Excellent verbal and written English communication skills.
• Availability and willingness to work night shift, 10:00 PM – 7:00 AM PHT.
• Ability to work onsite in IT Park, Cebu City.

Responsibilities

• Provide responsive, professional customer support via phone, email, and chat.
• Manage and resolve customer inquiries and complaints promptly and professionally.
• Collaborate with other departments to ensure timely and effective resolution of customer concerns.
• Identify opportunities to promote and sell products to potential customers.
• Maintain a positive, solutions-focused approach that keeps customers satisfied and engaged.
• Accurately document customer interactions and maintain detailed customer information.

Skills

English proficiency

CRM experience

Night shift

Tools

CRM tools

Job description

Customer Service Administrator (Up to ₱30,000 | Onsite | FREE AI Certification)

IT Park, Cebu, Philippines | 10:00 PM – 7:00 AM PHT | Monday to Friday

Are you a natural communicator who thrives on solving problems and building trust with customers? GoTeam is looking for a Customer Service Administrator to support a US-based electrical services client, handling everything from friendly first-contact support to proactive customer engagement.

In this role, you'll be the voice of the brand for every customer who reaches out — troubleshooting concerns, guiding them toward the right solutions, and turning routine interactions into long-term satisfaction. If you enjoy a fast-paced, detail-driven environment where your communication skills make a direct impact, this could be your next career move.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

• At least 1 year of experience in customer service or sales, BPO experience preferred
• Strong computer literacy and hands‑on experience with CRM tools or ticketing systems
• Excellent verbal and written English communication skills
• Availability and willingness to work night shift, 10:00 PM – 7:00 AM PHT
• Ability to work onsite in IT Park, Cebu City

STRONG SIGNALS

• Previous experience in upselling or cross‑selling is a plus
• Familiarity with AI tools for customer engagement
• Comfort supporting US‑based clients or accounts
• Strong attention to detail with heavy data entry work

RESPONSIBILITY PILLARS

Customer Support & Issue Resolution

You own the customer experience across every channel, making sure concerns are heard and resolved quickly.

• Provide responsive, professional customer support via phone, email, and chat
• Manage and resolve customer inquiries and complaints promptly and professionally
• Collaborate with other departments to ensure timely and effective resolution of customer concerns

Sales & Customer Engagement

You support the client's growth by turning everyday customer interactions into opportunities.

• Identify opportunities to promote and sell products to potential customers
• Apply upselling and cross‑selling techniques where appropriate
• Maintain a positive, solutions‑focused approach that keeps customers satisfied and engaged

Documentation & Process Improvement

You keep records accurate and help the team run smoother every day.

• Accurately document customer interactions and maintain detailed customer information
• Perform heavy data entry with a strong eye for accuracy
• Continuously look for ways to improve customer service processes and procedures
• Assist with additional duties as assigned by management

ABOUT THE CLIENT

Our client is a US‑based residential electrical services company operating across multiple branches, known for delivering electrical, smart home, and home safety solutions to homeowners and builders throughout its region.

ABOUT GOTEAM

GoTeam is a people‑first outsourcing company that connects Filipino professionals with global career opportunities. We provide long‑term roles, competitive benefits, career development support, and access to AI upskilling through Project 100K – AI Certification for the Philippines.

At GoTeam, you are not just applying for a job. You are joining a community built around growth, purpose, wellness, and future‑ready work.

Benefits of GOTEAM

Accelerate Your Personal Growth

• Company‑provided laptop + second monitor
• Industry‑best HMO for 1 dependent + extended dependents (₱300,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• ₱1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
• 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
• Salary loan access (post‑regularization)
• Employee discounts, raffles, and Day‑1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus + opportunity to win a trip to Bali
• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities