Customer & Ecommerce Admin Support

enablesGROUP; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Health insurance and life insurance

Laptop provided

Pasig office location

Leave credits

Career advancement

Profit-sharing after 5 years

In-house learning programs

Job summary

enablesGROUP is hiring for an Customer & Ecommerce Admin Support role in Ortigas, Pasig, PH. You will manage ecommerce operations, respond to customers, and update website content across Shopify and Klaviyo. The role emphasizes data reporting and improving processes to drive business insights.

We seek 2–3 years in ecommerce or digital marketing with strong English communication. Onsite work during Australian hours is required, with opportunities for growth and in-house learning programs.

Qualifications

• 2–3 years of ecommerce, digital marketing, or ecommerce operations experience.
• Strong working knowledge of Shopify and Klaviyo.
• Basic understanding of SEO principles and content updates.
• Excellent written and verbal English communication skills.

Responsibilities

• Respond promptly and professionally to customer inquiries across email, chat, and other platforms.
• Make website changes (content updates, product uploads, minor edits) in Shopify.
• Support SEO initiatives by updating and creating product descriptions, blog posts, and metadata.
• Assist with email marketing tasks in Klaviyo, including list management and simple campaign edits.
• Maintain accurate records, customer databases, and order tracking.
• Prepare basic reports on customer service metrics, website performance, and marketing engagement.
• Conduct product checks and ensure content is up-to-date and accurate.
• Collaborate with the marketing and operations teams to support ongoing initiatives.

Skills

Customer support

Data reporting

English communication

Organizational skills

Tech-savvy

Tools

Shopify

Klaviyo

Job description

Why Join enablesGROUP?

Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2026, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.

At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

Our Perks & Benefits include:

• Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.




• 19 leave credits for vacation, emergencies, sick days




• Endless opportunities for career advancement with annual performance reviews and salary increases.




• Company-provided laptop to set you up for success.




• Convenient office location in Pasig, at the heart of Manila, accessible to all.




• Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.




• In-house learning & development programs with access to the latest in AI and technology.

Job Title: Customer & Ecommerce Admin Support

Location: Ortigas, Pasig, PH

Work Schedule: Monday to Friday, 6:00 AM to 3:00 PM PH Time (Onsite)

Job Details

This role supports our eCommerce operations and customer service channels. You’ll manage customer inquiries, make website updates, help optimize SEO content, and handle various administrative tasks. You’ll work across key platforms such as Shopify and Klaviyo, with a strong interest in reporting and data to help drive business insights.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries across email, chat, and other platforms.

• Make website changes (content updates, product uploads, minor edits) in Shopify.

• Support SEO initiatives by updating and creating product descriptions, blog posts, and metadata.

• Assist with email marketing tasks in Klaviyo, including list management and simple campaign edits.

• Maintain accurate records, customer databases, and order tracking.

• Prepare basic reports on customer service metrics, website performance, and marketing engagement.

• Conduct product checks and ensure content is up-to-date and accurate.

• Collaborate with the marketing and operations teams to support ongoing initiatives.

Key Requirements:

• Previous experience in eCommerce and customer support.

• 2–3 years of ecommerce, digital marketing, or ecommerce operations experience.

• Strong working knowledge of Shopify and Klaviyo.

• Basic understanding of SEO principles and content updates.

• Passion for data, reporting, and improving business processes.

• Excellent written and verbal English communication skills.

• Highly organized, with strong attention to detail and time management.

• Tech-savvy and comfortable learning new tools quickly.

• Able to work during Australian business hours.