VP, Institutional Client Services & Operations

JPMorgan Chase & Co.; Manila; On-site; PHP 3,500,000 - 5,500,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks a Vice President, client account management to lead day-to-day servicing strategies for institutional clients.

You will partner across investments, product, operations, technology, legal, compliance, risk, and business management to deliver scalable solutions and drive operating model improvements. You will lead a high-performing team, manage escalations, and ensure strong controls while shaping client outcomes through data-driven insights and executive-ready

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• 14+ years of asset management, asset servicing, or related financial services experience.
• Proven experience leading teams and managing complex client servicing operations.
• Ability to motivate high-performing teams with clear goals and accountability.
• Strong stakeholder management across multiple levels and functions.
• Experience leading organizational change and operating model transformation.
• Understanding of institutional client servicing, processes, and risk governance.
• Ability to balance client needs with operational requirements and controls.
• Experience managing senior-level escalations and cross-stakeholder resolutions.
• Excellent written and verbal communication, including executive-ready presentations.

Responsibilities

• Lead and develop a team of client account management professionals, setting clear expectations and coaching for high performance.
• Oversee client servicing activities across assigned portfolios to deliver a consistent, high-quality client experience.
• Serve as a senior point of contact and escalation for complex client, operational, regulatory, and reputational matters.
• Partner with senior stakeholders across investments, product, operations, technology, legal, compliance, risk, and business management to deliver coordinated outcomes.
• Drive strategic servicing initiatives and operating model enhancements that improve scalability, efficiency, and controls.
• Establish and maintain service standards, procedures, governance routines, and control mechanisms to support consistent execution.
• Lead complex client onboarding, account transitions, and change initiatives, ensuring strong communication and delivery discipline.
• Provide oversight of operational risk management, control execution, issue remediation, audit engagements, and regulatory requirements.
• Analyze client feedback, servicing trends, and operational metrics to identify opportunities and inform decisions.
• Manage team capacity planning, prioritization, resource allocation, and business continuity readiness.
• Represent the function in governance forums and deliver clear updates, business cases, and recommendations to senior leadership.

Skills

Team leadership

Stakeholder management

Strategic thinking

Analytical thinking

Executive communication

Education

Bachelor’s degree (or equivalent)

Job description

JPMorgan Chase & Co. in Manila seeks a Vice President, client account management to lead day-to-day servicing strategies for institutional clients.

You will partner across investments, product, operations, technology, legal, compliance, risk, and business management to deliver scalable solutions and drive operating model improvements. You will lead a high-performing team, manage escalations, and ensure strong controls while shaping client outcomes through data-driven insights and executive-ready