Vice President, Client Success & Onboarding Excellence

JPMorgan Chase & Co.; Taguig; On-site; PHP 3,000,000 - 4,200,000; Full time

Job summary

JPMorgan Chase & Co. in Manila is seeking a Vice President, Client Services Senior Manager to lead leaders and multi-layered teams delivering high-quality client service and strong operational performance. You will champion inclusive leadership, drive process improvements, and partner with global teams to standardize delivery.

Emphasis on data-informed decisions, governance, and digital adoption. This role offers visibility across the business, opportunities to modernize service delivery, and a

Qualifications

• Experience leading client service, client success, or operations teams.
• Experience using data and metrics to drive operational improvements.
• Strong stakeholder management and executive communication skills.
• Ability to translate strategy into execution with disciplined follow-through.

Responsibilities

• Lead managers and multi-layered teams, setting direction and development plans.
• Build an inclusive, engaged culture that supports high performance and learning.
• Own end-to-end client service outcomes, including experience, satisfaction, and issue resolution.
• Serve as an escalation point for complex, high-impact client issues and oversee root-cause resolution.
• Partner with internal stakeholders and global teams to deliver consistent service and operational alignment.
• Lead cross-functional programs and initiatives, including planning, governance, and change adoption.
• Improve operating models by streamlining processes and clarifying roles.
• Champion digital adoption and process automation to improve efficiency, quality, and cycle times.
• Use performance metrics and client insights to identify trends and drive improvements.
• Develop executive-ready updates and recommendations.

Skills

People leadership

Stakeholder management

Data-driven decisions

Change management

Executive communication

Tools

Microsoft 365

Job description

JPMorgan Chase & Co. in Manila is seeking a Vice President, Client Services Senior Manager to lead leaders and multi-layered teams delivering high-quality client service and strong operational performance. You will champion inclusive leadership, drive process improvements, and partner with global teams to standardize delivery.

Emphasis on data-informed decisions, governance, and digital adoption. This role offers visibility across the business, opportunities to modernize service delivery, and a