Remote Online Customer Support Specialist

Metacom Careers; Cebu City; On-site; PHP 223,200 - 312,480; Full time

Benefits offered by this job

HMO

Health & Wellness

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Metacom Careers in Cebu City is seeking an Online Customer Service Representative to support customers via chat, email, and social media. This is a full-time on-site role ideal for fresh graduates or students.

You will handle inquiries, provide accurate product information, and document interactions in the CRM system while collaborating with the team to enhance service quality.

Qualifications

• Provide exceptional customer service through chat, email, and social media.
• Resolve customer inquiries and issues with a focus on customer satisfaction.
• Maintain up-to-date knowledge of product offerings to provide accurate information and support.
• Document customer interactions and feedback in the CRM system for future reference.
• Collaborate with team members to improve service delivery and share best practices.

Responsibilities

• Provide exceptional customer service through chat, email, and social media.
• Resolve inquiries and issues with focus on satisfaction.
• Maintain up-to-date knowledge of product offerings to provide accurate information.
• Document interactions and feedback in the CRM system.
• Collaborate with team to improve service delivery and share best practices.

Skills

Customer service

Communication

Multitasking

Empathy

Adaptability

Job description

On-site - Cebu Fresh Graduate/Student Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

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Description

• Provide exceptional customer service through various online channels including chat, email, and social media.
• Resolve customer inquiries and issues efficiently with a focus on customer satisfaction.
• Maintain up-to-date knowledge of product offerings to provide accurate information and support.
• Document customer interactions and feedback in the CRM system for future reference.
• Collaborate with team members to improve service delivery and share best practices.

Requirements

• Job Title: Online Customer Service Representative
• Job Function: Online Customer Service
• Responsibilities and Duties: Ability to multitask effectively while managing multiple customer requests.
• Qualities and Traits: Strong communication skills with a friendly and professional demeanor.
• Qualities and Traits: Ability to empathize with customers and address their concerns thoughtfully.
• Qualities and Traits: Adaptability to learn new tools and technologies quickly.
• Working Conditions: Comfortable working remotely and managing flexible schedules.

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