Client Relationship Specialist

T3CK Group; Antipolo; On-site; PHP 180,000 - 260,000; Full time

Job summary

T3CK Group is seeking a customer service professional in the Philippines to serve as the first point of contact for client inquiries and concerns. You will maintain clear logs and collaborate across sales, operations, and finance to meet commitments.

The role requires fluent English, a related bachelor’s degree, proficiency with CRM tools (HubSpot, Salesforce), and at least 6 months in customer service or logistics support.

Qualifications

• Bachelor's degree in a related field.
• 6 months of experience in customer service or logistics.
• Proficient in basic CRM tools (HubSpot, Salesforce).

Responsibilities

• Serve as the first point of contact for client inquiries, requests and concerns.
• Identify upselling, cross-selling, and renewal opportunities to boost revenue.
• Maintain accurate logs of client interactions and feedback using CRM software.
• Collaborate across sales, operations & finance to meet commitments.

Skills

English fluency

Strong communication

Customer service mindset

Education

Bachelor's degree in Business Administration, Psychology, or related field

Tools

HubSpot

Salesforce

Job description

Key responsibilities

• Serves as first point of contact for client inquiries, request and concerns

• Identify upselling, cross-selling and renewal opportunities to boost revenue

• Maintain accurate logs of clients interactions and feedback using CRM software

• Collaborate across sales, operations & finance to meet commitments

About you

• Fluent in English; strong written & verbal communication

• Bachelor's Degree in Business Administration, Psychology, or related field

• Proficient in Basic CRM Tools (HUBSPOT, SALESFORCE)

• Minimum of 6 months experience in customer service, customer relations logistics