Customer Service Representative

Bravissimo Resourcing Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider located in the Philippines is seeking candidates for a customer service role. Responsibilities include answering calls, resolving complaints, and ensuring customer satisfaction. The ideal candidate should have strong communication skills, be able to multitask, and possess a high school diploma or equivalent. Previous experience in a call center is an advantage. This role offers opportunities for personal and professional growth in a dynamic environment.

Qualifications

• High school diploma or equivalent; degree preferred.
• Previous customer service or call center experience is advantageous.
• Ability to remain calm in high-pressure situations.

Responsibilities

• Answer incoming customer calls professionally.
• Make outbound calls for follow-ups and surveys.
• Resolve customer complaints with empathy.

Skills

Excellent verbal communication

Active listening skills

Problem-solving

Multitasking

Time management

Organizational skills

Education

High school diploma or equivalent

Associate’s or bachelor’s degree

Job description

Key Responsibilities

• Answer incoming customer calls in a timely and professional manner
• Make outbound calls as required for follow-ups, surveys, or account updates
• Identify customer needs and provide appropriate solutions or information
• Resolve customer complaints and issues with patience and empathy
• Accurately document customer interactions in the system
• Escalate complex issues to supervisors or appropriate departments
• Meet or exceed call handling, quality, and performance targets
• Maintain up-to-date knowledge of products, services, and company policies
• Follow call center scripts, procedures, and compliance guidelines

Qualifications

• High school diploma or equivalent (associate’s or bachelor’s degree preferred)
• Previous customer service or call center experience is an advantage
• Excellent verbal communication and active listening skills
• Strong problem-solving and multitasking abilities
• Ability to remain calm and professional in high-pressure situations
• Basic computer skills and familiarity with CRM systems
• Good time management and organizational skills