Client Relations Officer

MEDOCare Health Systems, Inc.; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

MEDOCare Health Systems, Inc. in the National Capital Region, Philippines, is seeking a Client Relations Officer to manage day-to-day interactions with corporate and institutional clients.

This full-time, on-site role requires coordinating with internal teams and healthcare partners to resolve issues and ensure service quality. You will maintain client records, prepare reports, monitor service performance, and support onboarding and orientations.

Qualifications

• Strong client service and relationship management skills, with the ability to handle inquiries, concerns, and escalations professionally.
• Excellent communication skills, including clear verbal and written communication in English and Filipino, and effective presentation abilities.
• Organizational and administrative skills, including attention to detail, time management, and accurate documentation and reporting.
• Problem solving and coordination skills to work with internal teams, healthcare providers, and stakeholders in resolving client issues.
• Basic proficiency in office productivity tools (e.g., word processing, spreadsheets, email, CRM or ticketing systems).
• Ability to work on-site in the National Capital Region, adapt to a fast-paced environment, and maintain a professional, inclusive demeanor.
• Relevant experience in client relations, account management, healthcare administration, or a related field is an advantage.
• Bachelor’s degree in Business, Healthcare Management, Communications, or a related discipline preferred, or equivalent practical experience.

Responsibilities

• Manage day-to-day interactions with corporate and institutional clients.
• Respond promptly to inquiries, concerns, and service requests.
• Coordinate with internal departments and healthcare partners to resolve issues and approvals.
• Support smooth delivery of healthcare services and maintain client records.
• Prepare reports and monitor service performance to meet standards.
• Conduct client visits or meetings and contribute to onboarding and orientations.
• Support initiatives that strengthen client satisfaction and long-term relationships.

Skills

Client relations

Relationship management

English proficiency

Filipino proficiency

Organizational skills

Administration

Problem solving

Coordination

CRM familiarity

Office tools

Education

Bachelor’s degree in Business, Healthcare Management, Communications, or related discipline

Tools

CRM or ticketing systems

Job description

Company Description

MEDOCare Health Systems, Inc. is a managed healthcare organization under the EU Group of Companies that delivers quality, responsive healthcare services to employees of government agencies and private institutions across the Philippines. Established in 2003, MEDOCare has provided coverage to over a million beneficiaries through its hospital-based system. The organization maintains a nationwide network of more than 1,000 accredited hospitals, diagnostic laboratories, and dental clinics. This extensive network is supported by over 10,000 specialist doctors, enabling MEDOCare to offer comprehensive and accessible care. MEDOCare continues to expand its services and partnerships to improve healthcare access and client experience.

Role Description

The Client Relations Officer is a full-time, on-site role based in the National Capital Region, Philippines. This role is responsible for managing day-to-day interactions with corporate and institutional clients, ensuring prompt response to inquiries, concerns, and service requests. The Client Relations Officer will coordinate with internal departments and healthcare partners to resolve issues, facilitate approvals, and support the smooth delivery of healthcare services. The position involves maintaining accurate client records, preparing reports, and monitoring service performance to meet agreed standards. The role also includes conducting client visits or meetings, supporting onboarding and orientations, and contributing to initiatives that strengthen client satisfaction and long-term relationships.

Qualifications

• Strong client service and relationship management skills, with the ability to handle inquiries, concerns, and escalations professionally.
• Excellent communication skills, including clear verbal and written communication in English and Filipino, and effective presentation abilities.
• Organizational and administrative skills, including attention to detail, time management, and accurate documentation and reporting.
• Problem solving and coordination skills to work with internal teams, healthcare providers, and stakeholders in resolving client issues.
• Basic proficiency in office productivity tools (e.g., word processing, spreadsheets, email, CRM or ticketing systems).
• Ability to work on-site in the National Capital Region, adapt to a fast-paced environment, and maintain a professional, inclusive demeanor.
• Relevant experience in client relations, account management, healthcare administration, or a related field is an advantage.
• Bachelor’s degree in Business, Healthcare Management, Communications, or a related discipline preferred, or equivalent practical experience.