Client Management Officer

AIA Hong Kong and Macau; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

MediCard Phils., Inc. is looking for a Client Management Officer to strengthen engagement with corporate HMO clients and ensure renewal and profitability.

You will analyze usage data, coordinate with internal teams, and lead communications to deepen partnerships. The role requires 3–5 years in client engagement, a Bachelor’s degree in Marketing, Communications, Public Health, or related field, and strong stakeholder management skills to drive client satisfaction and retention across our HMO

Qualifications

• Bachelor's degree in Marketing, Communications, Public Health, or a related field.
• 3–5 years in client engagement or CRM, preferably within healthcare or insurance.
• Strong written and verbal communication to engage POCs at multiple levels.
• Customer orientation and ability to build relationships with high-level stakeholders.
• Collaborate with internal teams to deliver excellent client experience.

Responsibilities

• Develop and implement client engagement strategies aligned with the company's goals for client retention and satisfaction.
• Analyze client data (demographics, health status, utilization) to tailor engagement initiatives.
• Proactively monitor client satisfaction and address issues.
• Conduct regular client meetings to review account performance and renewals; identify upsell/cross-sell opportunities.
• Educate clients on the full range of HMO benefits, programs, and resources.
• Design and execute client communication campaigns across channels to promote health awareness.
• Gather and analyze client feedback to identify service improvements.
• Prepare reports: activity management; renewal status and progress.
• Initiate, negotiate, and close account renewals to ensure profitability.
• Oversee client collection / payment for renewals and maintain accurate records.
• Collaborate with internal departments to ensure positive client experiences.

Skills

Communication

Customer focus

Stakeholder management

Collaboration

Data analysis

Education

Bachelor's degree in Marketing/Communications/Public Health

Tools

CRM systems

Job description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement. MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy: The Client Management Officer is responsible for developing and executing strategies to foster deeper engagement with existing HMO corporate clients. This role focuses on driving client satisfaction and building strong client partnership, managing utilization cost of healthcare services, exploring opportunities to upsell / cross-sell, and ensuring renewal / retention from negotiation to closing.

ROLES AND RESPONSIBILITIES

• Develop and implement client engagement strategies aligned with the company's overall goals for client retention and satisfaction.
• Analyze client data (demographics, health status, utilization patterns) to identify segments and tailor engagement initiatives to specific needs.
• Proactively monitor client satisfaction and identify opportunities to improve service delivery. Oversee actions to address potential issues.
• Conduct regular client meetings to review account performance, discuss upcoming renewals, and identify opportunities for upselling or cross-selling additional services.
• Educate clients on the full range of HMO benefits, programs, and resources available to their employees.
• Design and execute client communication campaigns and events across various channels (email, SMS, app notifications, print materials) to promote health awareness, encourage preventive care, and inform members about available resources / services.
• Gather and analyze client feedback to identify areas for improvement in service delivery and communication.
• Prepare reports: activity management; renewal status and progress
• Initiate, negotiate, and close account renewal, including achievement of appropriate rate action to ensure account profitability
• Oversee client collection / payment for renewals.
• Oversee management of accurate client records, including contact information, membership data, and service utilization reports.
• Collaborate with internal departments (e.g., customer service, provider network, marketing) to ensure a consistent and positive client experience across all touchpoints.

MINIMUM JOB REQUIREMENTS

• Bachelor's degree in Marketing, Communications, Public Health, or a related field.
• 3-5 years of experience in client engagement, customer relationship management, or a similar role, preferably within the healthcare or insurance industry.

MUST

• Strong written and verbal communication skills, with the ability to engage client POCs across several levels of the organization.
• Customer orientation
• Ability to build and maintain strong relationships and manage high-level stakeholders
• Collaboration with teams to deliver client / member experience and address concerns

GOOD TO HAVE

• Project management and organizational skills.
• Data-driven analysis; ability to draw value-added insights to identify opportunities
• Business acumen: ability to understand client business and drive opportunities for growth / profitability / customer experience enhancement.

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents. Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.