Manila On-site Customer Experience Pro

Myhealthyway Clinic; Manila; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Employee of the Month Award

Employee Recognition Program

HMO

Annual Company Trip

Job Training

Job summary

A healthcare provider in Manila is seeking a Customer Experience Officer to enhance customer interactions and satisfaction. This on-site role involves handling customer inquiries, managing complaints, and maintaining detailed records. The ideal candidate should have exceptional communication skills, strong organizational abilities, and experience with CRM software. Required qualifications include a minimum of an HND or equivalent. The position offers performance bonuses, health insurance, and annual company trips.

Responsibilities

• Maintain a positive, empathetic attitude toward customers at all times.
• Acknowledge and resolve customer complaints efficiently.
• Keep detailed records of customer interactions and transactions.
• Provide feedback on customer service processes.
• Generate sales leads by assessing customer needs.
• Engage in active listening and clarify information.
• Work with teams to enhance customer satisfaction.

Skills

Exceptional verbal and written communication abilities

Highly detail-oriented and organized

Ability to handle conflicts calmly and professionally

Familiarity with CRM software

Ability to work under pressure

Strong knowledge of customer engagement channels

Education

Minimum HND or equivalent qualification

Job description

A healthcare provider in Manila is seeking a Customer Experience Officer to enhance customer interactions and satisfaction. This on-site role involves handling customer inquiries, managing complaints, and maintaining detailed records. The ideal candidate should have exceptional communication skills, strong organizational abilities, and experience with CRM software. Required qualifications include a minimum of an HND or equivalent. The position offers performance bonuses, health insurance, and annual company trips.