Customer Service Officer

1D Manpower Services Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading manpower services provider in Metro Manila seeks a proactive individual for patient monitoring and customer service. Responsibilities include overseeing patient flow and triaging patients effectively. The ideal candidate should have a background in business or medical fields and at least a year of experience in customer service, along with proficiency in MS Office. This position is located in Makati City and offers an opportunity to impact patient care positively.

Qualifications

• Computer literate with proficiency in MS Office applications.
• At least one year of experience in Customer Service in any industry.

Responsibilities

• Ensure all company-endorsed patients are properly monitored and prioritized.
• Oversee patient flow acting as a triage officer.
• Monitor rush patients' PEME progress and provide updates.

Skills

Customer service experience

Proficiency in MS Office

Education

Graduate of any Business-related or Medical-related course

Job description

Responsibilities

• Ensure all company-endorsed patients are properly monitored and prioritized at the receiving reception.
• Oversee patient flow by acting as a triage officer, assigning patients to appropriate units and floors, and escalating concerns to the Customer Service Office, Medical Operations Director, or Associate Manager for Client Customer Relations when necessary.
• Monitor rush patients’ PEME progress, including follow-up test results, to provide timely updates on medical status as required.
• Performcharged other related tasks as may be assigned from time to time.

Qualifications

• Graduate of any Business-related or Medical-related course
• Computer literate with proficiency in MS Office applications
• At least one (1) year of experience in Customer Service in any industry

Location: Makati City