CSR (Wave 1 Healthcare Acc) Final Interview AGAD - Bridgetowne Site

H.M.O. INTERNATIONAL RECRUITMENT INC.; Pasig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development

Inclusive, collaborative environment

Comprehensive training

Wellness initiatives

Job summary

H.M.O. INTERNATIONAL RECRUITMENT INC. is seeking a dedicated Customer Service Representative for Healthcare Account in Pasig City. You will be the frontline support for clients, handling inquiries, resolving issues and maintaining professional service standards.

Join a full-time role at our Bridgetowne Site in Rosario, Pasig, with opportunities for development, a supportive team, and training to enhance service delivery while meeting performance targets.

Qualifications

• Minimum high school diploma or equivalent.
• Proven customer service experience in call centres or similar.
• Excellent verbal and written communication.
• Strong problem solving and customer-centric approach.
• Proficient with computers and CRM tools.
• Able to multitask and handle multiple interactions.
• Patient, empathetic and emotionally resilient.
• Willing to work shifts, including evenings and weekends.
• Knowledge of healthcare services or insurance terminology is a plus.
• Capable of working independently and in a team.
• Committed to confidentiality and data protection.

Responsibilities

• Handle inbound and outbound inquiries related to healthcare services.
• Provide accurate information on products, services and policies.
• Resolve customer concerns following established protocols.
• Maintain detailed records of customer interactions in company systems.
• Process requests including account updates, claims info and service changes.
• Identify customer needs and recommend healthcare solutions.
• Collaborate with internal departments to resolve issues.
• Adhere to policies, regulations and quality standards.
• Aim for targets like call handling time and first contact resolution.
• Participate in training to improve service delivery.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Patience

Empathy

Data confidentiality

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

CRM tools

Computer systems

Job description

About the role

We are seeking a dedicated Customer Service Representative (CSR) for Healthcare Account to join our team at H.M.O. INTERNATIONAL RECRUITMENT INC. This is a full-time position based at our Bridgetowne Site in Rosario, Pasig City, Metro Manila. As a CSR specialising in healthcare services, you will be the frontline support for our clients, delivering exceptional customer service whilst managing inquiries, resolving issues and maintaining the highest standards of professionalism. This role is pivotal in ensuring customer satisfaction and building lasting relationships with our healthcare account clients.

Key responsibilities

• Handle inbound and outbound customer inquiries related to healthcare services with professionalism and empathy
• Provide accurate information about healthcare products, services and policies to customers
• Resolve customer concerns and complaints efficiently, following established protocols and escalation procedures
• Maintain detailed and accurate records of customer interactions using company systems and documentation procedures
• Process customer requests, including account updates, claims information and service modifications
• Identify customer needs and recommend appropriate healthcare solutions or services
• Collaborate with internal departments to facilitate timely resolution of complex customer issues
• Adhere to company policies, regulatory requirements and quality standards whilst maintaining confidentiality
• Achieve performance targets including call handling time, first-call resolution and customer satisfaction scores
• Participate in training programmes and skill development initiatives to enhance service delivery

What we're looking for

• High school diploma or equivalent qualification as a minimum educational requirement
• Proven customer service experience in a call centre or similar customer-facing environment
• Excellent communication skills, both verbal and written, with clear articulation and professional demeanour
• Strong problem-solving abilities and a customer-centric approach to service delivery
• Proficiency with computer systems, databases and customer relationship management (CRM) tools
• Ability to multitask and manage multiple customer interactions simultaneously whilst maintaining quality
• Patience, empathy and emotional resilience when handling challenging customer situations
• Flexibility to work in a shift-based environment, including potential evening and weekend shifts
• Knowledge of healthcare services, insurance terminology or medical background is advantageous
• Ability to work independently and as part of a collaborative team environment
• Commitment to maintaining confidentiality and adhering to data protection regulations

What we offer

• At H.M.O. INTERNATIONAL RECRUITMENT INC., we are committed to supporting our employees' growth and wellbeing.
• We offer a competitive remuneration package, opportunities for professional development and career advancement within the healthcare customer service sector.
• Our workplace fosters a collaborative and inclusive environment where your contributions are valued and recognised.
• We provide comprehensive training programmes to equip you with the skills needed to excel in your role, and we prioritise work-life balance through flexible scheduling options where possible.
• Employees benefit from a supportive management structure, performance incentives and access to wellness initiatives.
• We believe in investing in our team members and creating an environment where you can build a meaningful career.

About us

H.M.O. INTERNATIONAL RECRUITMENT INC. is a leading recruitment and staffing organisation specialising in connecting talented professionals with rewarding opportunities across diverse industries, with a particular focus on healthcare and customer service sectors. We are committed to excellence, integrity and innovation in everything we do. Our mission is to build strong partnerships between employers and employees by identifying the right talent and fostering environments where both can thrive. With our extensive experience and dedicated team, we pride ourselves on delivering outstanding recruitment solutions and supporting the success of the organisations and individuals we work with. We are an equal opportunity employer committed to building a diverse and inclusive workplace.