Client Relations Officer

eLink Systems & Concepts Corp.; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

eLink Systems & Concepts Corp. seeks a Client Relations Officer to serve as the main contact for assigned clients, coordinating service delivery and maintaining strong relationships.

The role emphasizes clear communication, timely updates, and collaboration with internal teams to ensure services are delivered on schedule while upholding quality standards.

Qualifications

• Minimum 1–2 years of BPO experience in client relations, customer service, or account management.
• Strong written and verbal communication skills.
• Excellent organizational and time-management capabilities.
• Ability to manage multiple client accounts simultaneously.
• Effective problem-solving and conflict-resolution skills.
• Proficiency in CRM systems, email platforms, and office productivity tools.
• Ability to work both independently and collaboratively in a fast-paced environment.

Responsibilities

• Serve as the primary liaison and account owner for assigned clients.
• Handle client inquiries through approved channels, including email, phone, CRM systems, and other authorized platforms.
• Clearly communicate service details, timelines, and expected deliverables.
• Collaborate with internal teams to ensure services are delivered accurately and on schedule.
• Track client accounts and follow up on required actions, approvals, and documentation.
• Provide regular, well-structured updates on project status and progress.
• Professionally address and resolve client issues, concerns, and escalations in a timely manner.
• Escalate complex or high-risk concerns to senior leadership or subject matter experts in line with escalation procedures.
• Maintain accurate and current client records across internal systems.
• Ensure adherence to company policies, service agreements, and quality standards.
• Record all client interactions, commitments, and outcomes.
• Ensure all communications remain professional, consistent, and compliant with company guidelines.
• Identify opportunities to enhance the overall client experience.
• Participate in required training, meetings, and process improvement initiatives.

Skills

BPO experience

Communication skills

Organizational skills

Time-management

Multitasking

CRM proficiency

Independent & collaborative

Problem-solving

Conflict-resolution

Tools

CRM systems

Email platforms

Office productivity tools

Job description

Qualifications:

• Minimum of 1–2 years of BPO experience in client relations, customer service, or account management

• Strong written and verbal communication skills

• Excellent organizational and time-management capabilities

• Ability to manage multiple client accounts simultaneously

Responsibilities

CLIENT RELATIONS OFFICER

Job Summary

The Client Relations Officer (CRO) acts as the main point of contact for clients, ensuring a smooth, positive experience throughout their relationship with the company. This role focuses on managing client communications, coordinating service delivery, resolving concerns, and fostering long-term partnerships through proactive support and clear, consistent guidance.

Key Responsibilities

Serve as the primary liaison and account owner for assigned clients

Handle client inquiries through approved channels, including email, phone, CRM systems, and other authorized platforms

Clearly communicate service details, timelines, and expected deliverables

Collaborate with internal teams to ensure services are delivered accurately and on schedule

Track client accounts and follow up on required actions, approvals, and documentation

Provide regular, well-structured updates on project status and progress

Professionally address and resolve client issues, concerns, and escalations in a timely manner

Escalate complex or high-risk concerns to senior leadership or subject matter experts in line with escalation procedures

Maintain accurate and current client records across internal systems

Ensure adherence to company policies, service agreements, and quality standards

Record all client interactions, commitments, and outcomes

Ensure all communications remain professional, consistent, and compliant with company guidelines

Identify opportunities to enhance the overall client experience

Participate in required training, meetings, and process improvement initiatives

Qualifications & Skills

• Minimum of 1–2 years of BPO experience in client relations, customer service, or account management
• Strong written and verbal communication skills
• Excellent organizational and time-management capabilities
• Ability to manage multiple client accounts simultaneously
• Effective problem-solving and conflict-resolution skills
• Proficiency in CRM systems, email platforms, and office productivity tools
• Ability to work both independently and collaboratively in a fast-paced environment

Core Competencies

• Strong client-centric approach
• High attention to detail
• Sound professional judgment and discretion
• Adaptability and resilience
• Strong sense of accountability and follow-through