Sales Support

Mactan Rock Industries, Inc.; Pasig; On-site; PHP 223,000 - 357,000; Full time

Job summary

Mactan Rock Industries, Inc. is seeking a Sales Support professional to provide administrative and operational support to the Sales Team in Metro Manila.

You will prepare quotations and sales documents, process orders, coordinate with various departments, and ensure timely fulfillment of customer requirements. The role requires a Bachelor's degree in a related field and experience in sales support or customer service.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Management or related field.
• Experience in sales support, sales administration, customer service, or related role preferred.
• Experience with preparing quotations, sales documents, reports, and correspondence.
• Proficient in Microsoft Office, especially Word and Excel.
• Good communication and interpersonal skills.
• Strong organizational and time-management skills.
• Detail-oriented and able to handle multiple tasks.
• Customer-oriented and able to work well with Sales Team and other departments.

Responsibilities

• Provide administrative and operational support to the Sales Team.
• Prepare sales quotations, proposals, purchase orders, sales orders, and other required sales documents.
• Receive, process, and monitor customer orders and requests.
• Coordinate with customers regarding product availability, pricing, delivery schedules, and order status.
• Coordinate with Production, Warehouse, Logistics, Finance, Laboratory, and other departments to ensure timely fulfillment of customer requirements.
• Assist Sales Representatives in preparing presentations, product information, technical documents, and other sales materials.
• Monitor pending quotations, orders, deliveries, and customer requirements.
• Maintain and update customer information, sales records, price lists, and related databases.
• Prepare sales reports, monitoring sheets, and other periodic reports as required by management.
• Follow up quotations and customer inquiries and relay important information to the concerned Sales Personnel.
• Assist in processing customer documents, contracts, delivery requirements, and billing-related concerns.
• Ensure accuracy and completeness of sales documentation before submission or processing.
• Assist in coordinating product samples, technical requirements, and laboratory testing when necessary.
• Respond to customer inquiries professionally and refer technical or commercial concerns to the appropriate personnel.
• Monitor sales targets, pending transactions, and other sales-related activities as directed by the Sales Manager.
• Maintain proper filing and confidentiality of customer and sales records.
• Assist in organizing sales meetings, customer visits, product presentations, and other sales activities.
• Provide follow-up support to existing customers to help maintain good business relationships.
• Identify and report recurring customer concerns or issues to the Sales Manager for appropriate action.
• Perform other related duties and responsibilities as may be assigned by the immediate superior.

Skills

Sales support

Quotations preparation

Interdepartmental coordination

MS Office

Communication

Time management

Detail-oriented

Education

Bachelor's Degree in Business Administration/Marketing/Management

Tools

Microsoft Word

Microsoft Excel

Job description

Duties and Responsibilities:

1. Provide administrative and operational support to the Sales Team.

2. Prepare sales quotations, proposals, purchase orders, sales orders, and other required sales documents.

3. Receive, process, and monitor customer orders and requests.

4. Coordinate with customers regarding product availability, pricing, delivery schedules, and order status.

5. Coordinate with Production, Warehouse, Logistics, Finance, Laboratory, and other departments to ensure timely fulfillment of customer requirements.

6. Assist Sales Representatives in preparing presentations, product information, technical documents, and other sales materials.

7. Monitor pending quotations, orders, deliveries, and customer requirements.

8. Maintain and update customer information, sales records, price lists, and related databases.

9. Prepare sales reports, monitoring sheets, and other periodic reports as required by management.

10. Follow up quotations and customer inquiries and relay important information to the concerned Sales Personnel.

11. Assist in processing customer documents, contracts, delivery requirements, and billing-related concerns.

12. Ensure accuracy and completeness of sales documentation before submission or processing.

13. Assist in coordinating product samples, technical requirements, and laboratory testing when necessary.

14. Respond to customer inquiries professionally and refer technical or commercial concerns to the appropriate personnel.

15. Monitor sales targets, pending transactions, and other sales-related activities as directed by the Sales Manager.

16. Maintain proper filing and confidentiality of customer and sales records.

17. Assist in organizing sales meetings, customer visits, product presentations, and other sales activities.

18. Provide follow-up support to existing customers to help maintain good business relationships.

19. Identify and report recurring customer concerns or issues to the Sales Manager for appropriate action.

20. Perform other related duties and responsibilities as may be assigned by the immediate superior.
    

Qualifications:

• Bachelor's Degree in Business Administration, Marketing, Management, or any related field.

• Preferably with experience in sales support, sales administration, customer service, or a related position.

• Experience in chemical, water treatment, industrial, or technical products is an advantage.

• Knowledgeable in preparing quotations, sales documents, reports, and correspondence.

• Proficient in Microsoft Office applications, particularly Word and Excel.

• Good communication and interpersonal skills.

• Strong organizational and time-management skills.

• Detail-oriented and able to handle multiple tasks.

• Customer-oriented and able to work effectively with the Sales Team and other departments.

• Willing to learn technical product information and company procedures.