CLIENT RELATIONS EXECUTIVE (MAKATI, PHILIPPINES)

Inova Care; Makati; On-site; PHP 420,000 - 640,000; Full time

Job summary

Inova Care is seeking a Client Relationship Manager in Makati, Philippines, to develop and maintain strong client relationships and drive satisfaction and growth. You will act as the primary contact for assigned clients, coordinating with internal teams to ensure excellent service and timely issue resolution.

The ideal candidate has 2–3 years of relevant experience in client relationship management or similar roles, with strong communication, interpersonal, analytical, and problem-solving skills.

Qualifications

• 2–3 years of relevant experience in client relationship management or similar roles.
• Strong communication, interpersonal, analytical and problem-solving skills.

Responsibilities

• Develop and maintain strong, long-term relationships with clients to drive satisfaction and retention.
• Serve as the primary point of contact for assigned clients and ensure their needs are met.
• Collaborate with internal teams to ensure high-quality service delivery and timely issue resolution.

Skills

Communication

Interpersonal skills

Analytical skills

Problem-solving

Job description

Job Summary:

The Client Relationship Manager is responsible for developing and maintaining strong, long-term relationships with clients to drive satisfaction, retention, and sustainable business growth. This role serves as the primary point of contact for assigned clients, ensuring their needs and expectations are met through effective communication, proactive account management, and timely issue resolution.

The successful candidate will work closely with internal teams to ensure consistent, high-quality service delivery, address client concerns, identify opportunities to strengthen partnerships, and support the achievement of organizational objectives. The ideal candidate should have 2–3 years of relevant experience in client relationship management, account management, customer success, or a similar role, with strong communication, interpersonal, analytical, and problem-solving skills.