Senior Enterprise Client Relationship Manager

Globe Telecom, Inc.; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading telecommunications company in the Philippines seeks a Customer Relationship Manager based in Quezon City. The role involves nurturing client relationships, ensuring satisfaction, retention, and loyalty. Responsibilities include account management, upselling, resolving issues, and performance analysis. The ideal candidate will have 5+ years of experience in a B2B environment and strong communication skills, contributing to enhancing client loyalty. Discover new ways to enjoy life through effective client engagement.

Qualifications

• 5+ years of sales experience in Technical, Enterprise, or B2B environment.
• Proven account management or relevant experience.
• Exceptional communication skills and effectiveness in presentations.

Responsibilities

• Develop and nurture relationships with clients.
• Focus on client retention and satisfaction.
• Serve as the main point of contact for clients.
• Identify upselling and cross-selling opportunities.
• Handle and resolve client complaints promptly.
• Monitor and analyze client metrics.

Skills

Relationship management

Client retention

Account management

Upselling and cross-selling

Issue resolution

Performance analysis

Client feedback

Continuous improvement

Education

Bachelor’s Degree in Any Field

Job description

A leading telecommunications company in the Philippines seeks a Customer Relationship Manager based in Quezon City. The role involves nurturing client relationships, ensuring satisfaction, retention, and loyalty. Responsibilities include account management, upselling, resolving issues, and performance analysis. The ideal candidate will have 5+ years of experience in a B2B environment and strong communication skills, contributing to enhancing client loyalty. Discover new ways to enjoy life through effective client engagement.