CLIENT RELATIONS MANAGER (MAKATI, PHILIPPINES)

Inova Care; Makati; Vor Ort; PHP 360.000 - 540.000; Vollzeit

Zusammenfassung

Inova Care is seeking a Client Relations Officer to manage and strengthen client relationships as the main contact, ensuring excellent service delivery across regions.

The role involves coordinating with Operations, Sales, and regional teams, maintaining accurate account records, supporting onboarding and renewals, and identifying opportunities to expand partnerships and retention. You will advocate for clients and drive client satisfaction.

Qualifikationen

• 3–5 years of relevant experience in client relations, account management, customer success, or a similar role.
• Strong communication, relationship-building, problem-solving, and coordination skills.

Aufgaben

• Serve as the primary point of contact for clients, ensuring prompt, professional, and customer-focused communication.
• Build, maintain, and strengthen long-term client relationships through regular engagement and proactive support.
• Understand client needs, concerns, and business objectives, and coordinate with internal teams to deliver effective solutions.
• Manage client inquiries, requests, and concerns, ensuring timely resolution and a positive client experience.
• Maintain accurate and up-to-date client records, including contracts, service agreements, account activities, and renewals.
• Conduct regular client check-ins and business reviews to assess satisfaction levels and identify areas for improvement.
• Collaborate closely with Operations, Sales, and other internal stakeholders to ensure seamless service delivery.
• Act as a client advocate by communicating feedback, expectations, and opportunities for improvement to internal teams.
• Support the onboarding and implementation process for new clients and services to ensure a smooth transition and positive experience.
• Identify opportunities to strengthen client partnerships through additional services, account expansion, or contract renewals.
• Prepare client reports, account updates, and relationship management summaries for leadership review.
• Coordinate with regional and local teams to ensure consistent client support across multiple territories.
• Contribute to initiatives that enhance customer satisfaction, client retention, and overall business growth.
• Perform other client relationship and account support duties as assigned.

Kenntnisse

Client relations

Account management

Customer success

Communication

Relationship-building

Problem-solving

Coordination

Jobbeschreibung

The Client Relations Officer is responsible for managing and strengthening client relationships by serving as the primary point of contact, addressing client needs and concerns, and ensuring excellent service delivery. The role involves coordinating with internal and regional teams, monitoring client satisfaction, maintaining accurate account records, supporting client onboarding and renewals, and identifying opportunities to improve client retention, partnerships, and business growth.

Key Responsibilities:

• Serve as the primary point of contact for clients, ensuring prompt, professional, and customer-focused communication.
• Build, maintain, and strengthen long-term client relationships through regular engagement and proactive support.
• Understand client needs, concerns, and business objectives, and coordinate with internal teams to deliver effective solutions.
• Manage client inquiries, requests, and concerns, ensuring timely resolution and a positive client experience.
• Maintain accurate and up-to-date client records, including contracts, service agreements, account activities, and renewals.
• Conduct regular client check-ins and business reviews to assess satisfaction levels and identify areas for improvement.
• Collaborate closely with Operations, Sales, and other internal stakeholders to ensure seamless service delivery.
• Act as a client advocate by communicating feedback, expectations, and opportunities for improvement to internal teams.
• Support the onboarding and implementation process for new clients and services to ensure a smooth transition and positive experience.
• Identify opportunities to strengthen client partnerships through additional services, account expansion, or contract renewals.
• Prepare client reports, account updates, and relationship management summaries for leadership review.
• Coordinate with regional and local teams to ensure consistent client support across multiple territories.
• Contribute to initiatives that enhance customer satisfaction, client retention, and overall business growth.
• Perform other client relationship and account support duties as assigned.

Qualifications:

3–5 years of relevant experience in client relations, account management, customer success, or a similar role, with strong communication, relationship-building, problem-solving, and coordination skills.