Client-Facing People & Partnerships Leader

MicroSourcing; San Fernando; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage day one

Performance bonuses

Paid time off with cash conversion

Group life insurance

Job summary

MicroSourcing in Clark Pampanga is seeking an Account Manager | Team Leader to oversee offshore operations onsite. You will coordinate with clients, monitor KPIs, coach staff, and ensure attendance and schedule adherence.

The role focuses on delivering day-to-day operational support, addressing staff and client issues, and reporting to the Operations Manager. A strong English communicator with 2+ years of leadership and client-facing experience is essential.

Qualifications

• Strong English and communication skills, both written and verbal.
• 2+ years of leadership experience.
• Direct client-facing experience.

Responsibilities

• Coordinate with the client regarding offshore team status.
• Implement and monitor KPIs set by the client or MS.
• Monitor team performance and coach staff as needed.
• Track daily attendance and enforce schedules.
• Provide day-to-day operational support and resolve issues.

Skills

Strong English communication

Leadership experience

Client-facing experience

Job description

MicroSourcing in Clark Pampanga is seeking an Account Manager | Team Leader to oversee offshore operations onsite. You will coordinate with clients, monitor KPIs, coach staff, and ensure attendance and schedule adherence.

The role focuses on delivering day-to-day operational support, addressing staff and client issues, and reporting to the Operations Manager. A strong English communicator with 2+ years of leadership and client-facing experience is essential.