People & Partnerships Team Lead — Client Operations

MicroSourcing; Taguig; On-site; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Job summary

MicroSourcing in Taguig is seeking a People and Partnership Account Manager (Team Lead) to oversee the offshore team, coordinate with the client, and ensure service levels are met. This onsite role requires strong leadership and clear communication in English.

You will implement KPIs, monitor performance, and provide coaching while managing daily attendance and staff queries in a fast-paced environment.

Qualifications

• Graduated with Bachelor's degree; advanced studies preferred.
• At least 1 year experience in leading a team.
• Excellent verbal and written English communication.

Responsibilities

• Regularly coordinate with the client regarding the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issue corrective actions.
• Monitor and track the daily attendance.
• Implement policies, deadlines, and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and VP of Operations.
• Disseminate information to employees, such as updates on policies and company events.
• Create, maintain, and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision-making – particularly attendance reports and trends, schedule adherence, and other reports that may be useful in operations planning and management.
• Develop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results.
• Other specific details of the job will be made known to you by your immediate superior, which may vary in scope depending fully on prevailing project undertakings.

Skills

Team leadership

Communication

Customer service

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

MicroSourcing in Taguig is seeking a People and Partnership Account Manager (Team Lead) to oversee the offshore team, coordinate with the client, and ensure service levels are met. This onsite role requires strong leadership and clear communication in English.

You will implement KPIs, monitor performance, and provide coaching while managing daily attendance and staff queries in a fast-paced environment.