Banking Center Customer Experience Specialist

RCBC; Balanga; On-site; PHP 201,000 - 335,000; Full time

Job summary

RCBC Balanga is seeking entry-level personnel to provide competent, timely over-the-counter services at the Business Center in Balanga. The role emphasizes compliance with BSP/AMLA regulations and bank policies to minimize risk while delivering excellent customer service.

The ideal candidate is a graduate of any 4-year program, able to handle complexity with sound decision-making, and has strong empathy and time-management skills to engage with clients and maintain accuracy in all transactions.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Ability to handle complexity and make efficient decisions.
• Empathic and able to engage with people.

Responsibilities

• Provide competent, timely, error-free over-the-counter services.
• Ensure compliance with internal policies and BSP/AMLA regulations.
• Recognize risks and minimize them by following bank policies.
• Support branch objectives through excellent customer service and service-related initiatives.

Skills

Customer service

Time management

Decision making

Risk awareness

Empathy

Attention to detail

Education

4-year degree

Job description

RCBC Balanga is seeking entry-level personnel to provide competent, timely over-the-counter services at the Business Center in Balanga. The role emphasizes compliance with BSP/AMLA regulations and bank policies to minimize risk while delivering excellent customer service.

The ideal candidate is a graduate of any 4-year program, able to handle complexity with sound decision-making, and has strong empathy and time-management skills to engage with clients and maintain accuracy in all transactions.