Customer Care & Support Specialist

Recruitify_HR; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Recruitify HR in Cebu City is seeking a customer support professional to be the first point of contact for inquiries and requests. You will assist customers with product information, order tracking, and issue resolution, while maintaining accurate records in the database.

Collaborating with other departments to ensure customer satisfaction, you will handle complaints and provide timely, effective solutions to maintain service quality.

Qualifications

• High School diploma or equivalent required.
• 1–3 years of experience in customer support or service.
• Strong communication and problem-solving abilities.

Responsibilities

• Serve as the first point of contact for customer inquiries and requests.
• Assist customers with product information, order tracking, and issue resolution.
• Maintain and update customer records in the database.
• Collaborate with other departments to ensure customer satisfaction.
• Handle customer complaints and provide appropriate solutions in a timely manner.

Skills

Strong communication skills

Problem-solving abilities

Education

High School Diploma or equivalent

Job description

Recruitify HR in Cebu City is seeking a customer support professional to be the first point of contact for inquiries and requests. You will assist customers with product information, order tracking, and issue resolution, while maintaining accurate records in the database.

Collaborating with other departments to ensure customer satisfaction, you will handle complaints and provide timely, effective solutions to maintain service quality.