Client Experience & Programs Coordinator

TGT Global

Philippines

On-site

PHP 446,000 - 781,000

Full time

2 days ago

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Benefits offered by this job

Health & wellbeing

Paid time off

Annual appraisals

Awards

Referral programs

Free daily meals

Career development

Certifications

Employee savings program

Vibrant office culture

Job summary

TGT Global is seeking an experienced Program Coordinator to oversee onboarding, scheduling, and efficient program logistics from start to finish at our Eastwood, Quezon City location. You will communicate with clients, support coaches, and maintain records in Monday.com and SharePoint to ensure seamless delivery.

The role requires strong organizational skills, attention to detail, and a client-centric mindset.

Qualifications

5+ years of experience in administration, program coordination, client service, or a related role.
Strong administrative, organizational, and time-management skills, with excellent attention to detail.
Proven experience managing schedules, client communications, and program logistics.
Proficiency in Microsoft Office, SharePoint, Monday.com, Zoom, and other business management systems.
Experience identifying and implementing process improvements to increase efficiency and service quality.

Responsibilities

Coordinate client onboarding, scheduling, rescheduling, and program administration from start to finish.
Communicate with clients and participants to ensure they have the right information and materials before each session.
Support coaches with the documents, schedules, and resources they need for successful program delivery.
Maintain accurate client, participant, attendance, and program records using Monday.com, SharePoint, and other systems.
Schedule and facilitate Program Success Meetings (PSMs) to align clients on timelines, logistics, and requirements.
Provide administrative and logistical support for workshops, events, and program sessions, including room bookings, catering, supplies, and other arrangements.
Manage program resources and inventory to ensure everything is ready when needed.
Identify opportunities to improve processes and systems and help make program delivery more efficient.
Use AI and technology tools to improve productivity, streamline processes, and support team goals.
Work closely with clients, coaches, and internal teams to deliver a professional and seamless experience.