Client Success Coordinator

TGT Global; Philippines; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Health & Wellbeing

Rewards & Recognition

Growth & Perks

Vibrant City Location

Job summary

TGT Global in the Philippines is seeking a skilled Program Coordinator to help coordinate client onboarding, sessions, and logistics from start to finish. You will support coaches with documents, schedules, and resources, and maintain accurate program records using Monday.com and SharePoint.

Ideal candidates bring 5+ years in administration or coordination, strong communication, and a client-service mindset. This is a day-shift on-site role in Eastwood, Quezon City.

Qualifications

• 5+ years in administration, program coordination, client service, or similar.
• Strong organizational and time-management skills with attention to detail.
• Experience managing schedules, client communications, and logistics.
• Proficiency with Microsoft Office, SharePoint, Monday.com, Zoom, and related tools.
• Track record of implementing process improvements to raise efficiency.

Responsibilities

• Coordinate client onboarding, scheduling, rescheduling, and program administration from start to finish.
• Communicate with clients and participants to ensure they have the right information and materials before each session.
• Support coaches with documents, schedules, and resources for successful program delivery.
• Maintain accurate client, participant, attendance, and program records using Monday.com and SharePoint.
• Schedule and facilitate Program Success Meetings to align clients on timelines and requirements.
• Provide administrative and logistical support for workshops, events, and sessions, including room bookings and catering.
• Manage program resources and inventory to ensure everything is ready when needed.
• Identify opportunities to improve processes and systems to enhance delivery efficiency.
• Use AI and technology tools to improve productivity and support team goals.

Skills

Program coordination

Client service

Time management

Attention to detail

Communication

Relationship-building

Tools

Microsoft Office

SharePoint

Monday.com

Zoom

Job description

Job Description:

MAKE EVERY PROGRAM RUN LIKE CLOCKWORK!

Coordinate, connect, and deliver outstanding client experiences while growing your career.

Awesome perks await in #WeAreTGT: EASTWOOD!

• Health & Wellbeing:Additional HMO (with dependent & pre-existing coverage), dental support, life insurance

• Rewards & Recognition:24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks:Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture

• Vibrant City Location:Work in Eastwood, Quezon City (Day Shift!)

Ideal Candidate Profile

What Youll Bring(Experience)

• 5+ years of experience in administration, program coordination, client service, or a related role.

• Strong administrative, organizational, and time-management skills, with excellent attention to detail.

• Proven experience managing schedules, client communications, and program logistics.

• Proficiency in Microsoft Office, SharePoint, Monday.com, Zoom, and other business management systems.

• Experience identifying and implementing process improvements to increase efficiency and service quality.

About You(Soft Skills)

• Excellent communication and relationship-building skills.

• Strong client-service mindset with a commitment to delivering exceptional experiences.

• Proactive, organized, and self-motivated, with the ability to work independently.

• Demonstrates ownership, accountability, and strong follow-through.

• Collaborative team player who demonstrates professionalism and integrity.

• Adaptable and growth-oriented, with a willingness to learn and take on new challenges.

Your Impact Starts Here

Coordinate client onboarding, scheduling, rescheduling, and program administration from start to finish.

• Communicate with clients and participants to ensure they have the right information and materials before each session.

• Support coaches with the documents, schedules, and resources they need for successful program delivery.

• Maintain accurate client, participant, attendance, and program records using Monday.com, SharePoint, and other systems.

• Schedule and facilitate Program Success Meetings (PSMs) to align clients on timelines, logistics, and requirements.

• Provide administrative and logistical support for workshops, events, and program sessions, including room bookings, catering, supplies, and other arrangements.

• Manage program resources and inventory to ensure everything is ready when needed.

• Identify opportunities to improve processes and systems and help make program delivery more efficient.

• Use AI and technology tools to improve productivity, streamline processes, and support team goals.

• Work closely with clients, coaches, and internal teams to deliver a professional and seamless experience.

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.