Client Success Coordinator | Day 1 HMO + Free Lunch | Eastwood

TGT Global; Philippines; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Health & wellbeing

Paid time off

Annual appraisals

Awards

Referral programs

Free daily meals

Career development

Certifications

Employee savings program

Vibrant office culture

Job summary

TGT Global is seeking an experienced Program Coordinator to oversee onboarding, scheduling, and efficient program logistics from start to finish at our Eastwood, Quezon City location. You will communicate with clients, support coaches, and maintain records in Monday.com and SharePoint to ensure seamless delivery.

The role requires strong organizational skills, attention to detail, and a client-centric mindset.

Qualifications

• 5+ years of experience in administration, program coordination, client service, or a related role.
• Strong administrative, organizational, and time-management skills, with excellent attention to detail.
• Proven experience managing schedules, client communications, and program logistics.
• Proficiency in Microsoft Office, SharePoint, Monday.com, Zoom, and other business management systems.
• Experience identifying and implementing process improvements to increase efficiency and service quality.

Responsibilities

• Coordinate client onboarding, scheduling, rescheduling, and program administration from start to finish.
• Communicate with clients and participants to ensure they have the right information and materials before each session.
• Support coaches with the documents, schedules, and resources they need for successful program delivery.
• Maintain accurate client, participant, attendance, and program records using Monday.com, SharePoint, and other systems.
• Schedule and facilitate Program Success Meetings (PSMs) to align clients on timelines, logistics, and requirements.
• Provide administrative and logistical support for workshops, events, and program sessions, including room bookings, catering, supplies, and other arrangements.
• Manage program resources and inventory to ensure everything is ready when needed.
• Identify opportunities to improve processes and systems and help make program delivery more efficient.
• Use AI and technology tools to improve productivity, streamline processes, and support team goals.
• Work closely with clients, coaches, and internal teams to deliver a professional and seamless experience.

Skills

Administration

Program coordination

Client service

Time management

Attention to detail

Communication

Relationship-building

Microsoft Office

SharePoint

Monday.com

Zoom

Tools

SharePoint

Monday.com

Zoom

Microsoft Office

Job description

MAKE EVERY PROGRAM RUN LIKE CLOCKWORK!

Coordinate, connect, and deliver outstanding client experiences while growing your career.

Awesome perks await in #WeAreTGT: EASTWOOD!

• Health & Wellbeing:Additional HMO (with dependent & pre-existing coverage), dental support, life insurance

• Rewards & Recognition:24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks:Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture

• Vibrant City Location:Work in Eastwood, Quezon City (Day Shift!)

Ideal Candidate Profile

What You'll Bring(Experience)

• 5+ years of experience in administration, program coordination, client service, or a related role.

• Strong administrative, organizational, and time-management skills, with excellent attention to detail.

• Proven experience managing schedules, client communications, and program logistics.

• Proficiency in Microsoft Office, SharePoint, Monday.com, Zoom, and other business management systems.

• Experience identifying and implementing process improvements to increase efficiency and service quality.

About You(Soft Skills)

• Excellent communication and relationship-building skills.

• Strong client-service mindset with a commitment to delivering exceptional experiences.

• Proactive, organized, and self-motivated, with the ability to work independently.

• Demonstrates ownership, accountability, and strong follow-through.

• Collaborative team player who demonstrates professionalism and integrity.

• Adaptable and growth-oriented, with a willingness to learn and take on new challenges.

Your Impact Starts Here

• Coordinate client onboarding, scheduling, rescheduling, and program administration from start to finish.

• Communicate with clients and participants to ensure they have the right information and materials before each session.

• Support coaches with the documents, schedules, and resources they need for successful program delivery.

• Maintain accurate client, participant, attendance, and program records using Monday.com, SharePoint, and other systems.

• Schedule and facilitate Program Success Meetings (PSMs) to align clients on timelines, logistics, and requirements.

• Provide administrative and logistical support for workshops, events, and program sessions, including room bookings, catering, supplies, and other arrangements.

• Manage program resources and inventory to ensure everything is ready when needed.

• Identify opportunities to improve processes and systems and help make program delivery more efficient.

• Use AI and technology tools to improve productivity, streamline processes, and support team goals.

• Work closely with clients, coaches, and internal teams to deliver a professional and seamless experience.

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.