Technical Enablement Manager

TGT Global; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

HMO from Day 1

24 PTOs (with conversion)

Free daily meals & treats

Overseas training

Career development

Job summary

TGT Global is seeking a Technical Enablement Manager in the Philippines to serve as the bridge between Partner Success Managers, partners, product, and development. You will lead onboarding, enablement, and platform adoption to drive partner success.

You will coordinate training and adoption, deliver best practices, and support automation initiatives while liaising with Success, Product, and Development teams. Position is based in Eastwood with Night Shift. 100% virtual recruitment.

Qualifications

• 3+ years in Technical Account Management, Customer Success, or related roles.
• Experience with MSPs, SaaS, IT automation environments.
• Experience onboarding, enablement or implementation programs.
• Experience presenting to technical and business stakeholders.
• Working knowledge of PSA, ITSM, automation, and AI-driven service management platforms.

Responsibilities

• Lead partner onboarding, implementation, and platform adoption.
• Facilitate kickoff, planning, and onboarding sessions.
• Ensure successful transition to ongoing success management.
• Deliver training, best practices, and adoption guidance.
• Coordinate escalation and align with product and success teams.

Skills

Technical enablement

Partner onboarding

Stakeholder communication

ITSM PSA knowledge

Tools

PSA tools

ITSM platforms

Automation tools

AI-driven service platforms

Job description

Job Description:

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!

Awesome perks await in #WeAreTGT: EASTWOOD!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Vibrant City Location: Work in Eastwood, Quezon City (Night Shift!)

As a Technical Enablement Manager

You will serve as the technical bridge between Partner Success Managers (PSMs), Partners, Product/Development, and Product Specialists.

Ideal Technical Profile

• More than 3+ years of required experience as a Technical Account Manager, Customer Success, Solutions Consultant, Implementation Consultation, Service Delivery, or related roles.

• Experience working within the Managed Service Providers (MSPs), SaaS, IT Automation, or SaaS technology environments.

• Experience delivery customer onboarding, enablement, or implementation programs.

• Experience presenting to technical and business stakeholders.

• Working knowledge of PSA, ITSM, automation, and AI-driven service management platforms.

Your Impact Starts Here

Partner Onboarding & Implementation

• Lead partner onboarding, implementation, and platform adoption.

• Facilitate kickoff, planning, and onboarding sessions.

• Ensure successful transition to ongoing success management.

Technical Advisory & Partner Enablement

• Act as a trusted technical advisor to partners.

• Deliver training, best practices, and adoption guidance.

• Support automation and workflow optimization initiatives.

Quarterly Business Reviews & Adoption

• Provide technical insights and adoption recommendations during QBRs.

• Identify risks and opportunities to improve partner success.

Escalation & Product Coordination

• Manage technical inquiries and coordinate escalations.

• Liaise between Partners, Product, Development, and Success teams.

• Drive issue resolution and advocate for partner needs.

Cross-Functional Collaboration

• Maintain accurate records and support business objectives.

• Uphold company values, confidentiality, and collaborative teamwork.

MORE THAN JUST A JOB

Headquartered across the Philippines most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, were building a workplace that puts people first.

Make the most of our 100% virtual recruitment.

Requirements: