Banking Service Specialist — Fast, Precise Customer Care

RCBC; Roxas; On-site; PHP 279,000 - 391,000; Full time

Job summary

RCBC in the Philippines seeks a Branch Operations professional to provide reliable over-the-counter services, process transactions accurately, and ensure compliance with BSP/AMLA and other regulations.

You will support the Service Manager to deliver excellent service, fast turnaround, and error-free processing for total client satisfaction. Candidates with 1 year of branch ops experience or fresh grads are welcome; overtime and cross-branch rotations may be required.

Qualifications

• Graduate of 4 or more year course; a business or service industry degree is advantageous.
• Ideally 1 year experience in Branch Operations; fresh graduates welcome.
• Willing to render overtime as needed.
• Willing to rotate/cross post to other branches per bank requirements.
• Acts with sense of urgency and service orientation.

Responsibilities

• Performs tellering, new accounts related functions, and other over-the-counter duties per Branch Operations Manual and bank policies.
• Supports the Service Manager by delivering excellent service, fast turnaround, and error-free processing for total client satisfaction.
• Attends to and resolves customer queries and complaints promptly, including complex issues.

Skills

Customer service

Attention to detail

Sense of urgency

Education

Bachelor's degree or higher

Job description

RCBC in the Philippines seeks a Branch Operations professional to provide reliable over-the-counter services, process transactions accurately, and ensure compliance with BSP/AMLA and other regulations.

You will support the Service Manager to deliver excellent service, fast turnaround, and error-free processing for total client satisfaction. Candidates with 1 year of branch ops experience or fresh grads are welcome; overtime and cross-branch rotations may be required.