Bank Service Associate — Customer Experience & Compliance

RCBC; Butuan; On-site; PHP 223,000 - 312,000; Full time

Job summary

RCBC in Butuan City seeks a dedicated professional to provide over-the-counter services and ensure compliance with BSP/AMLA regulations. The role focuses on risk awareness and supporting branch initiatives while delivering excellent customer service to clients in the Business Center.

The candidate should have a 4-year degree and be ready to be assigned to Butuan City; fresh graduates are welcome. Strong attention to accuracy, order, and service quality are essential.

Qualifications

• Provides competent, timely and error-free over-the-counter services to customers
• Ensures compliance with BSP/AMLA regulations and other external regulatory rules
• Recognizes risk areas and eliminates risks by implementing bank policies and procedures
• Supports business objectives through excellent customer service delivery and branch initiatives
• Willing to be assigned in Butuan City

Responsibilities

• Ensure efficiency on par with the Business Center's Service Standards
• Support in process improvements and technology implementations in branch systems
• Engage with clients to offer excellent customer service and experience
• Perform administrative tasks as delegated

Skills

Customer service

Regulatory compliance

Risk awareness

Communication

Education

Bachelor's degree

Job description

RCBC in Butuan City seeks a dedicated professional to provide over-the-counter services and ensure compliance with BSP/AMLA regulations. The role focuses on risk awareness and supporting branch initiatives while delivering excellent customer service to clients in the Business Center.

The candidate should have a 4-year degree and be ready to be assigned to Butuan City; fresh graduates are welcome. Strong attention to accuracy, order, and service quality are essential.