Banking Service Center Specialist

RCBC; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC in the Philippines seeks a customer service professional to provide competent, timely and error-free over-the-counter services to customers in the Business Center, while ensuring compliance with internal policies and BSP/AMLA regulations.

You will help identify risk areas and support the branch's objectives through excellent service, with willingness to be assigned at Fort Bonifacio, Burgos Circle, Mckinley Hills, or AY Yuchengco locations.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity with good decision-making and time management.
• Empathic and easily engages with people.
• Highly compassionate and service-oriented with focus on accuracy.

Responsibilities

• Able to ensure efficiency on par with the Business Center's Service Standards.
• Support process improvements and technology implementations in branch systems.
• Engage with clients to provide excellent customer service and experience.
• Perform administrative functions in a systematic manner.

Skills

Empathy

Time management

Customer service

Attention to detail

Education

4-year degree graduate

Job description

RCBC in the Philippines seeks a customer service professional to provide competent, timely and error-free over-the-counter services to customers in the Business Center, while ensuring compliance with internal policies and BSP/AMLA regulations.

You will help identify risk areas and support the branch's objectives through excellent service, with willingness to be assigned at Fort Bonifacio, Burgos Circle, Mckinley Hills, or AY Yuchengco locations.