Customer Care Specialist, Call Center — Night Shift Benefits

Sapient Global Services; Quezon City; On-site; PHP 201,000 - 212,000; Full time

Benefits offered by this job

Basic pay + flex fund

Night differential

HMO coverage

Life and accident insurance

Annual raise

13th/14th month pay

Government benefits

Job summary

Sapient Global Services in the Philippines is seeking a dedicated customer support agent to deliver exceptional service via phone, email and chat. You will help customers navigate our products and resolve inquiries efficiently, contributing to a positive user experience.

The role emphasizes strong English communication, interpersonal skills, and a proactive approach to problem-solving within a supportive team environment.

Qualifications

• Lateral or 2nd-year College Undergraduate.
• Above-average English communication skills.
• Good interpersonal and problem-solving abilities.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and issues.
• Assist customers in navigating our products and services.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Education

Lateral or 2nd-year College Undergraduate

Job description

Sapient Global Services in the Philippines is seeking a dedicated customer support agent to deliver exceptional service via phone, email and chat. You will help customers navigate our products and resolve inquiries efficiently, contributing to a positive user experience.

The role emphasizes strong English communication, interpersonal skills, and a proactive approach to problem-solving within a supportive team environment.