Client Care Advocate - Life Insurance (Graveyard Shift)

Sun Life Global Solutions – Philippines; Taguig; Híbrido; PHP 279.000 - 391.000; Jornada completa

Descripción de la vacante

Sun Life Financial in the Philippines is seeking a customer care professional to join our fast-paced Customer Care Centre. You will handle inbound inquiries, resolve customer issues, and navigate our systems to provide accurate information while strengthening client relationships.

Ideal candidates have 1 year of international life insurance contact centre experience, a life-insurance focus, and familiarity with KPIs such as AHT, CSAT, and QA. A fixed graveyard shift is required.

Formación

• College graduate of any 4-year course.
• At least 1-year solid experience of International Life Insurance account (not accumulative)
• Experience must be specifically in life insurance only
• Most recent should be in Contact Centre and inbound/voice account
• Contact centre experience must be within 1 year
• Preferably with: AHT, CSAT, QA and attendance experience (or other related KPI measures)
• Prescribed bandwidth is at least 25mbps with unlimited data (or candidates who did not meet the requirement can work onsite while processing the internet upgrade)
• Willing to work on a fixed graveyard shift

Responsabilidades

• Provide outstanding customer service by resolving telephone inquiries in the inbound Customer Care Centre.
• Navigate computer systems to track calls, gather information, and effectively resolve customer issues.

Conocimientos

Life insurance experience

Contact centre experience

Inbound/voice account

KPI awareness (AHT CSAT QA)

Educación

Bachelor's degree

Descripción del empleo

Sun Life Financial in the Philippines is seeking a customer care professional to join our fast-paced Customer Care Centre. You will handle inbound inquiries, resolve customer issues, and navigate our systems to provide accurate information while strengthening client relationships.

Ideal candidates have 1 year of international life insurance contact centre experience, a life-insurance focus, and familiarity with KPIs such as AHT, CSAT, and QA. A fixed graveyard shift is required.