Client Care Specialist — Inbound Support

Sunlife Solar; Taguig; On-site; PHP 290,000 - 402,000; Full time

Job summary

Sun Life Global Solutions in the Philippines seeks a dedicated Call Center professional to support the Client Care Centre. You will handle inbound inquiries, deliver world-class service, and explain Sun Life products and policies clearly.

The role requires a Bachelor's degree and at least one year of BPO experience. You will work with a collaborative team, stay accountable, and help clients by providing accurate information and timely resolutions.

Qualifications

• Bachelor's degree graduate
• At least 1 year of BPO experience with inbound accounts
• Strong verbal and written communication skills
• Good listening skills
• Problem solving: detect, define, apply solution
• Multi-tasking using tools to drive call resolution
• Collaborates effectively with on-shore partners
• Communicates confidently to all levels
• Focuses on customer needs and fair treatment
• Takes accountability and meets objectives
• Understands our business – Sun Life Financial fundamentals

Responsibilities

• Handle inbound calls with world-class service.
• Provide information on Sun Life products and services.
• Proactively share additional product information.
• Work with team to improve quality and efficiency.
• Ensure clients are educated on Sun Life products when appropriate.
• Comply with internal policies and guidelines.

Skills

Verbal communication

Written communication

Problem solving

Customer service

Team collaboration

Active listening

Education

Bachelor's degree

Job description

Sun Life Global Solutions in the Philippines seeks a dedicated Call Center professional to support the Client Care Centre. You will handle inbound inquiries, deliver world-class service, and explain Sun Life products and policies clearly.

The role requires a Bachelor's degree and at least one year of BPO experience. You will work with a collaborative team, stay accountable, and help clients by providing accurate information and timely resolutions.