Group Benefits Client Care Specialist – Grow & Impact

Sun Life Financial; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Supportive work environment

Career growth opportunities

Competitive salary

Job summary

A leading financial services provider seeks a Client Care Representative in Taguig City. The successful candidate will provide exceptional customer service, handle calls, and manage concurrent chat sessions. Applicants should have a minimum of 1 year of inbound call center experience, ideally in healthcare or insurance, and demonstrate strong communication skills. Join this inclusive team and thrive in a supportive environment while making a significant impact on clients' financial security.

Qualifications

• Minimum 1 year call center experience (inbound).
• Previous BPO work experience in Healthcare/Insurance preferred.
• Ability to handle 3 concurrent chats.

Responsibilities

• Receive calls regarding customer inquiries.
• Track and resolve customer requests.
• Provide superior customer service.

Skills

Fluency in English

Customer Centric approach

Good listening skills

Problem solving ability

Ability to multitask

Team player

Tools

Windows proficiency

Keyboarding skills

Job description

A leading financial services provider seeks a Client Care Representative in Taguig City. The successful candidate will provide exceptional customer service, handle calls, and manage concurrent chat sessions. Applicants should have a minimum of 1 year of inbound call center experience, ideally in healthcare or insurance, and demonstrate strong communication skills. Join this inclusive team and thrive in a supportive environment while making a significant impact on clients' financial security.