Client Care Pro — Group Retirement Services

Sun Life Financial; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Flexible work environment

Continuous learning opportunities

Inclusive workplace culture

Job summary

A leading financial services provider is seeking a Client Care Representative in Taguig City. This role involves delivering exceptional customer service for inbound inquiries related to group retirement services. The candidate must possess a Bachelor's degree and at least one year of experience in a BPO environment. Strong communication, problem-solving skills, and the ability to collaborate effectively are crucial. Join a supportive team committed to making life brighter for clients and contributing positively to the community.

Qualifications

• Must have at least 1 year of BPO experience handling complex inbound accounts.
• Effective communication skills both verbal and written.
• Ability to collaborate with on-shore partners.

Responsibilities

• Provide world-class customer service on calls.
• Educate clients on Sun Life Financial products.
• Work collaboratively with team members for continuous improvement.

Skills

Strong verbal communication skills

Problem solving skills

Multi-tasking abilities

Good listening skills

Customer relationship building

Education

Bachelor’s degree

Job description

A leading financial services provider is seeking a Client Care Representative in Taguig City. This role involves delivering exceptional customer service for inbound inquiries related to group retirement services. The candidate must possess a Bachelor's degree and at least one year of experience in a BPO environment. Strong communication, problem-solving skills, and the ability to collaborate effectively are crucial. Join a supportive team committed to making life brighter for clients and contributing positively to the community.